IT Support Technician

IT Support Technician

As an IT Support Technician, you will provide technical support and endpoint administration services for HITRUST employees. This role is responsible for supporting and managing both Windows and macOS environments, including device deployment, troubleshooting, identity management, and endpoint security. The position requires a strong customer-service mindset and the ability to support end users across multiple technologies while maintaining HITRUST's security and compliance standards.

The successful candidate will possess strong knowledge of Microsoft Intune, Addigy, and Microsoft Entra ID and will play a key role in supporting the organization's modern endpoint management strategy.

Duties & Responsibilities:

Desktop and Laptop Management

• Maintain standard Windows and macOS configurations for end-user devices.
• Deploy, configure, troubleshoot, repair, and replace laptops and desktop systems.
• Manage device provisioning, enrollment, and lifecycle management.
• Maintain inventory, tracking, and disposal of technology assets.
• Support peripheral devices including monitors, printers, docking stations, and mobile devices.

Endpoint Management

• Administer Microsoft Intune for device enrollment, compliance, application deployment, and policy management.
• Manage macOS devices through Addigy, including software deployment, patch management, and device compliance.
• Assist with operating system upgrades and endpoint security initiatives.
• Monitor device health and compliance across the enterprise.

Identity and Access Management

• Support user account administration through Microsoft Entra ID.
• Assist with onboarding and offboarding activities, including account provisioning and device preparation.
• Troubleshoot authentication, SSO, MFA, and access-related issues.
• Maintain user access in accordance with security and compliance requirements.

Desktop Software Management

• Install, configure, and support desktop applications for Windows and macOS systems.
• Provide daily end-user support for installed business applications.
• Troubleshoot software, hardware, networking, and connectivity issues.
• Collaborate with IT team members on issue resolution.

Documentation and Process Improvement

• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Create and update end-user training and self-service support materials.
• Maintain documentation within Confluence to ensure operational consistency and knowledge sharing across the IT team.
• Identify opportunities to improve support processes and enhance the user experience.

Required Qualifications:

• Minimum 3 years of experience in an IT support or help desk role.
• Strong experience supporting both Windows and macOS environments.
• Hands-on experience with Microsoft Intune administration.
• Experience managing and troubleshooting Microsoft Entra ID.
• Experience with Addigy or other Apple device management platforms.
• Working knowledge of Microsoft 365 applications and services.
• Experience with Jira Service Management or similar platforms.
• Strong documentation and knowledge management skills with the ability to create clear technical procedures, support documentation, and user guides.
• Experience with Confluence for creating, maintaining, and organizing technical documentation is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, customer service, and time management skills.
• Ability to explain technical concepts to both technical and non-technical users.
• Strong analytical, troubleshooting, and critical-thinking skills.
• Ability to prioritize multiple tasks and work independently.

Preferred Qualifications:

• Experience with Apple Business Manager.
• Knowledge of endpoint security solutions and compliance frameworks.
• Microsoft Endpoint Administrator, CompTIA A+, CompTIA Network+, Apple Device Support, or similar certifications.

HITRUST is the leader in validated cybersecurity assurance used in third-party risk management and compliance. HITRUST delivers assurance and certification programs for the application and independent validation of security, privacy, and AI controls, harmonized across more than 60 authoritative standards and frameworks. Its threat-adaptive approach combines tiered, selectable assessments (e1, i1, r2, and AI), an ecosystem of over 100 independent assessment firms, centralized quality assurance, standardized reporting, and a powerful SaaS platform to enable consistent, defensible, and scalable assurance. HITRUST delivers the only assurance certification with defensible proof of security, demonstrated by a 99.62% breach-free rate among certified environments in the 2026 Trust Report. For nearly 20 years, HITRUST has defined the standard for trustworthy cybersecurity proof, helping organizations demonstrate measurable cybersecurity resilience across their enterprises and third-party ecosystems.

HITRUST is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.