Program Support Assistant

Job TitleProgram Support Assistant, 41196ODutiesHelpSpecific duties include:Provide customer service by receiving, screening and handling electronic communications, telephone calls and/or visitorsAssist with the management of the Personal Identification Verification (PIV) identify proofing, registration, issuance and life cycle management.Perform fingerprinting for employees for Background Investigations ensuring that fingerprint request is completed entirely and accurately (i.e. correct DOB, SSN, other names used, etc.) and submit electronically to the Office Of Personnel Mgmt (OPM).Coordinate and conduct new employee orientations on such matters as retirement, health benefits, life insurance, Veterans military service deposits and leave administration policy/programs.Review personnel actions received for input into the human resources database (HRSmart) to ensure accuracy; determining documentation required to support the action, ensuring supporting documentation is present, and when missing, obtaining the informationOrganize and maintain an effective office support system ensuring that files, correspondence, publications, and regulatory material are maintained in accordance with directives and policies.Work ScheduleFull time, Monday-Friday, 7:00am - 4:30pmCompressed/FlexibleNot AvailableTeleworkThis position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.VirtualThis is not a virtual position.Relocation/Recruitment IncentivesNot AuthorizedFinancial Disclosure ReportNot requiredBargaining UnitNo