Clinic Manager

Overview Retina Consultants of Texas (RCTX) is seeking a Clinic Manager to join our innovative team with the mission of Fighting Blindness For The World To See. This position is responsible for the efficiency and success of daily clinical operations related to a patient‑centric experience. The Clinic Manager is responsible for monitoring patient‑flow, productivity, efficiencies and needs of the providers and clinical team while delivering quality medical eye care services. Candidate must be able to travel to various clinics, communicate effectively, and be highly organized to work in a fast‑paced environment. This position will be based out of our Pearland Clinic. Candidates must be able to travel to various clinics to meet the needs of the patients and providers and support the clinic hours Monday through Friday 6:30am‑6:30pm. Schedules are provided weekly and are based on the provider’s clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available. About RCTX Retina Consultants of Texas is the largest and most respected retina‑only ophthalmology practice in the United States. Our group comprises 26 world‑renowned physicians leading the world in retinal care. While serving two major metropolitan markets and their extensions, our combined culture best serves our patients, referral sources and our team of physicians. RCTX invests heavily in diagnostic equipment, providing state‑of‑the‑art retina imaging, laser and diagnostic capabilities to each patient, and 25 convenient locations. We work hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. We believe that by investing in our people, they will be empowered to provide the highest quality patient experience. Benefits Employee Paid Benefits such as Medical, Dental, and Vision; Short‑term disability; Voluntary life insurance; Accident; Critical illness; Hospital indemnity; Pet insurance; HSA pre‑taxed contributions; 401(k) retirement savings contributions (both Roth and Traditional) starting date of hire. Employer Paid Benefits such as long‑term disability; $25,000 basic life insurance policy; 3% 401(k) safe harbor contribution; HSA employer contributions; Annual performance merit increases; Certification opportunities; Rewards & recognition platform; WellHub Starter Plan; Gym membership; Paid time off and 8 paid holidays plus 1 floating holiday annually. Salary Range is $52,000 – $60,320 and eligible for overtime. EEO Statement RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law. Responsibilities Direct supervision of administrative and clinical staff at the assigned clinic. Ensure clinic is properly equipped and maintained to set quality standards. Verify patient referrals, authorizations and approvals are current to support the patient experience and delivery of care. Implement team‑based environment for stronger communications and commitment. Optimize strengths within operations for more efficient and cost‑saving processes. Identify and deliver educational growth and cross‑training opportunities for team members. Oversee clinic flow based on patient volume to staff schedules. Assist in recruiting, hiring, training, disciplinary action, and performance reviews of technical personnel under supervision of practice administrator. Partner with the Clinic Training Coordinator to develop and maintain a training program for clinical staff, including immediate supervision of untrained assistants. Appropriately schedule clinic staff in accordance with clinic needs; approve time‑off requests for clinic staff as delegated. Organize and conduct regular meetings of clinic staff; participate in regular management team meetings. Consult with Director of Clinical Operations, HR, or Regional Clinic Manager regarding employee‑relations problems and interpretation of policies to ensure patient needs are met. Maintain a smooth flow of patients to the physician, altering the test sequence as required; perform patient work‑ups and diagnostic testing as required to assist with patient flow. Answer patient questions and telephone inquiries, including but not limited to attaining resolution to patient problems. Ensure all clinic equipment is functioning properly; request repairs and maintenance as needed. Maintain inventory levels; order all clinical supplies. Understand and execute OSHA policies and procedures as needed. Perform on‑call duties on a rotating basis. Perform other tasks as required. Skills / Competencies Working knowledge of all aspects regarding ophthalmic care. Certification OSC, COA, COT or COMT preferred. Employee management and leadership experience preferred. Working knowledge of MS Office Suite and Practice Management platforms, preferably NexTech, Phreesia, NextGen. Understanding of ICD‑10. Excellent verbal and written communication skills. Strong analytical, problem‑solving, decision‑making, detail‑oriented and organizational skills. Ability to multi‑task, work well in a team dynamic as well as independently. Demonstrated skills in motivating and training professional staff. Strong organization with attention to detail. Qualifications Education Requirements High School diploma required. College degree preferred. Certified as ophthalmic technician or medical technologist. Experience Requirements Two‑to‑five years’ experience in clinical operations. Two years of supervisory experience preferred. Physical Abilities Must be able to move frequently from standing and sitting depending on exam room configuration during clinic sessions. Prolonged periods sitting at a desk and working on a computer. Must be able to type or write legibly in a dimly‑lit setting. Must be able to hear softly spoken words. Must be able to add support for patients getting in and out of exam chairs. Lifting required up to 50 pounds. #J-18808-Ljbffr Retina Consultants of Texas