Receptionist/Scheduler

Job Description

Job Description

We are looking for a Receptionist/Scheduler to manage our front desk, perform a variety of clerical tasks, and schedule homeowner inspections.

Duties:

• Welcome and greet guests who visit the business.
• Answer, screen, and route incoming phone calls and emails.
• Provide basic and accurate information in person, by phone, and by email.
• Schedule customer jobs accurately and efficiently.
• Become proficient in DASH Restoration scheduling software.
• Organize appointments, collect customer information, and manage technician assignments in the software.

• Communicate effectively with team members to resolve customer issues.
• Maintain professionalism and proper phone etiquette at all times.
• Collect customer payments.
• Perform light housekeeping and other office duties as assigned.

Qualifications:

• Demonstrate a congenial personality, positive attitude, and pleasant phone voice.
• Use strong multitasking and stress management skills.
• Demonstrate proficiency in data entry and computer skills.
• Bring Microsoft Excel and Word experience; experience is a plus.
• Apply knowledge of microbial growth, water intrusion and radon; or show a willingness to learn.