Receptionist/Scheduler

Receptionist/Scheduler

We are looking for a Receptionist/Scheduler to manage our front desk, perform a variety of clerical tasks, and schedule homeowner inspections.

Duties:

• Welcome guests and greet people who visit the business, answer, screen, and forward incoming phone calls and emails, provide basic and accurate information in person, and via phone/email, and perform some light housekeeping.
• Answer customer calls and schedule jobs accordingly.
• Become proficient in the DASH Restoration scheduling software.
• Organizes appointments, collects customer information, and manage technicians' assignments in the software.
• Communicate effectively with other team members to resolve customer issues.
• Maintain a high level of professionalism and phone etiquette at all times.
• Other office duties as assigned.
• Collect payments.

Qualifications:

• We are looking for someone with a pleasant personality, as this is also a customer service role.
• Multitasking and stress management skills are essential for this position.
• Knowledge about microbial growth, water intrusion, and radon, or a willingness to learn about it.
• Proficient in data entry and computer skills.
• Microsoft Excel and Word experience a plus.