Strategic Account Manager

Strategic Account Manager

Purchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings, a FinTech holding company with more than 20 years of experience, we're focused on building simple, responsible financial solutions that put people first. PROG Holdings' portfolio includes Progressive Leasing, a market leader in lease-to-own solutions, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform — all united by a commitment to innovation, access, and meaningful impact.

We are hiring a Strategic Account Manager that will serve as the trusted advisor and primary liaison to clients and brokers with the objectives of initiating and cultivating successful partnerships between Purchasing Power and key client accounts and brokers. The SAE will be responsible for the overall management of internal activities of a growing book of accounts within designated broker and client territories. This role will be accountable for the growth and increased profitability of existing business, assisting the acquisition of new business, and the strategic direction of assigned accounts and broker partnerships.

This is a hybrid role that requires in-office presence in Atlanta, Georgia.

What You Will Do:

• Meet target revenue and revenue per eligible rates for each assigned account
• Represent Purchasing Power at the executive level of our clients and brokers to build strong relationships and be able to educate each audience (broker, client, and consumer) of our value proposition
• Proactively offer guidance to help educate our broker and client partners for needed training programs
• Expand and cultivate each account and assigned broker region through frequent visits, ongoing communication, and accurate reporting
• Develop marketing opportunities for promotion to maximize program effectiveness for each account, utilizing broker portals and other communication tools available
• Ensure that account contract terms are adhered to and that all account needs are addressed
• Provide insight and information to cross-functional internal departments to assist SAE to become a valuable resource and partner
• Understand of account industry trends as well as voluntary benefit trends to identity new business opportunities with client and broker partners
• Proactively identify and report potential risks associated with each client and broker
• Effectively identify and partner with brokers to execute any upsell opportunities
• Optimize client and broker experience across sales, client services, marketing, and customer experience
• Serve as account owner and decision maker on relationship affecting issues/escalations
• Develop strategic recommendation for continual improvement and expansion of client and broker relationships
• Document new processes/policies/procedures relating to the client and oversees training on these to applicable internal staff

The Experience You Will Bring:

• Bachelor's degree in Business or related field or equivalent relevant experience.
• 5+ years of Account management experience
• Experience with managing employee benefit offerings / programs
• Possess financial acumen, analytical and operations skills
• Experience using Microsoft Office products (Pivot tables, Power Point, etc)
• Experience using CRM tools (Salesforce)
• Able to travel as needed for client stewardships, benefit fairs, client/broker, and events
• Proven annual goal attainment
• Superior written and oral communication skills and excellent presentation skills
• Strong time management and organizational skills; ability to maintain a high quality of work in a deadline driven environment
• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.
• Ability to build relationships & network both internally and externally
• Ability to work in-office 3 days a week
• Ability to travel 35% of the time

Purchasing Power welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Purchasing Power does business.