Remote Account Manager - US

Our Culture Quantum Metrics number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
About the Role We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion. You will work closely with other members of the Customer Success team to support your book of business and work with other teams like Sales and Marketing to grow your customer base. As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. Responsibilities Strategic lead for customer engagement
Collaborate with Sales to identify and work on expansion opportunities
Manage and forecast customer renewal and expansion goals
Create customer account plans in collaboration with the rest of the customer success team to ensure value realization
Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals
Regularly update internal systems to document customer health and status and create visibility across Quantum Metric
Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
Educate customers on new use cases, features and integrations that create added value
Requirements Bachelors degree in a related field of study
Strong project management skills, organizational skills and high attention to accuracy
Strong verbal, written and presentation skills
5+ years of experience in managing enterprise customer relationships
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Proven track record of meeting and exceeding individual retention and expansion goals
Travel: approximately once per month for client and/or company commitments
Compensation: $80k-100k base with $30k-40k variable
Recruitment Process Interviews can feel unpredictable - we get that. Here is the expected process for this role:
- Recruiter Screen - Hiring Manager Interview - Peer interview - Senior Manager Interview - Area Vice President Interview - CEO Interview
Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.
Perks and Benefits This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, youll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program. Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) About Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.
Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected] .
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