Front of House Supervisor

GBH Shift Supervisor

Full-Time

Location: Rochester, NY

Department: Retail

Reports to: Assistant General Manager

Job Type: Non-Exempt

Position Objective

The Front of House Supervisor oversees restaurant operations on a shift-by-shift basis ensuring customers receive an excellent branded experience at the Genesee Brew House. They are responsible for supporting and supervising staff, responding to customer inquiries and complaints, and reconciling cash and deposits. Report to management with feedback on restaurant operations, and any ongoing issues or problems.

Key Responsibilities

• Monitor and support restaurant floor on a shift-by-shift basis ensuring smooth and efficient operations and excellent customer service
• Liaison with management and hourly employees to improve restaurant processes and environment
• Reconcile money collected and make sure building is safe and secure
• Follow opening and closing procedures to make sure financials are correct and cash handling protocols are followed
• Follow opening and closing procedures to make sure the restaurant is ready for service and that the restaurant is closed down securely
• Working knowledge of all programs needed for service including POS System, Toast, Table Management, Credit Card Processing, and AV/Telephones
• Make decisions on staffing for the day including adding/calling off shifts and assigning work areas
• Ensure employees are following all NYS regulations and company policies
• Solving escalated customer issues in a friendly and empathetic manner
• During shift assist employees especially during periods of high volume
• Identify issues with working environments and report them to management
• Maintain a professional and courteous relationship with customers and coworkers that fosters an inclusive, safe, and encouraging work environment
• Ensure employees are delivering the best customer service during shifts and following company policies through coaching, modeling behavior, feedback, and correction if necessary
• Ensure all checklists and cleaning procedures are completed by staff before, during, and after shifts. Contribute to maintaining the cleanliness and organization of workspaces in Brew House
• Represent the Genesee Brand, the Genesee Brew House, and the Genesee Brew House Management team in a positive and professional manner with employees and customers
• Recording notes for the day in Toast
• Other duties as assigned
• Actively exhibit a commitment to support a diverse and inclusive work environment

Qualifications

• High School diploma or GED
• 1+ years of experience in a high-volume restaurant in a lead or supervisory capacity
• Basic computer literacy including Microsoft Office
• Willingness to obtain Serve Safe Food Safety Manager Level
• Ability to maintain stable performance under pressure and de-escalate stressful situations

Perks

• Generous Benefits with options to fit your life
• Blue4U Discounts
• Retirement Options with employer contributions
• 4 paid holidays per year
• Flexible scheduling
• Generous paid time off
• Culture of pride and community involvement
• And of course, beer!

In the spirit of pay transparency, we are excited to share the base hourly wage for this position is $22.00 – 24.00/hour, not including benefits or potential bonuses. If you are hired at FIFCO USA, your base hourly wage will be determined based on factors such as individual skills, qualifications, and experience. In addition, we also believe in the importance of pay equity of our current team members as a part of any final offer. We also offer a generous benefits package!

Drug Testing Statement: After a conditional offer of employment, a covered employer may require job applicant to submit a drug test.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetics, national origin, disability, or status as a protected veteran.

The Company participates in E-Verify. Please see the attached link e to the federal government's notice on E-Verify here.

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