On-Call IT Field Technician Winston-Salem, NC

About Us:

Foxys is a global technology company headquartered in Orlando Florida specializing in IT infrastructure and support services with a strong focus on Data Center operations and support. We provide businesses with a wide range of IT services including Data Center Support Networking End User Support and IT Outsourcing working with specialized IT professionals to ensure the reliability availability and ongoing support of our clients technology environments worldwide.

About the Opportunity:

Foxys is seeking experienced IT Support Technicians to join our On-Demand Backfill Network. This is an ON-DEMAND AS-NEEDED OPPORTUNITY designed for independent IT professionals who are available to provide temporary short-term or occasional IT support coverage whenever our clients require assistance.

PLEASE READ THE EMPLOYMENT TERMS CAREFULLY:

• Contract Type: 1099 Independent Contractor.
• Work Arrangement: On-demand / backfill basis.
• Work Schedule: Not guaranteed or fixed. Assignments will be offered as client needs arise.
• Duration: Varies depending on the assignment. Some requests may require a single day of coverage while others may extend over multiple consecutive days or weeks.
• Compensation: Paid by the day (daily rate).
• Payment Structure: Compensation is based on the number of days worked and agreed upon for each assignment.
• Availability: Contractors must be willing to accept individual assignments based on client requirements and their own availability.

Key Responsibilities:

Depending on the specific client assignment responsibilities may include:

• Provide Level 1 technical support for end users resolving hardware software network and account-related issues.
• Manage and prioritize ServiceNow tickets ensuring SLA compliance and accurate documentation.
• Troubleshoot desktops laptops printers peripherals and connectivity issues.
• Install configure and maintain Windows operating systems and end-user applications.
• Perform computer imaging deployment and configuration of new devices.
• Install software drivers updates and security patches.
• Escalate complex issues to Level 2/Level 3 support teams when required.
• Track incidents through resolution and maintain clear communication with end users.
• Support employee onboarding and offboarding by preparing equipment and recovering IT assets.
• Maintain technical documentation and contribute to the knowledge base.
• Collaborate with infrastructure network and application support teams on IT initiatives hardware refreshes and technology upgrades.
• Deliver excellent customer service while supporting users with different levels of technical expertise

Required Skills:

• Experience providing Level 1/Desktop Support in a corporate environment.
• Hands-on experience with Windows operating systems.
• Experience with ServiceNow or similar ITSM ticketing tools.
• Knowledge of hardware troubleshooting for desktops laptops printers and peripherals.
• Familiarity with Active Directory user account management and basic network troubleshooting.
• Experience with computer imaging and device deployment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple support requests and meet SLA targets.
• Flexibility and availability to accept on-demand assignments as client needs arise.
• Ability to work independently under a 1099 contractor agreement.

Keep IT Running!