Customer Service Officer
Zolidco
About the job Customer Service Officer
About Us
- Assist customers with questions regarding products and services.
- Recommend products or solutions based on customer needs.
- Address routine customer questions and concerns.
- Support customer follow-ups and relationship-building activities.
- Assist with customer satisfaction and retention initiatives.
- Communicate promotional information clearly and professionally.
- Maintain accurate records of customer interactions and follow-up activities.
- Share customer feedback and recurring questions with appropriate team members.
- Support customer engagement and business development activities.
- Collaborate with team members to achieve customer service goals.
- Help create a welcoming and positive customer experience.
- Participate in ongoing training and professional development.
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Friendly, professional, and customer-focused attitude.
- Strong listening and problem-solving abilities.
- Positive attitude and willingness to learn.
- Good organizational and multitasking skills.
- Reliable, adaptable, and self-motivated.
- Comfortable interacting with customers and the public.
- Previous customer service, retail, hospitality, or sales experience is a plus but not required.
- Paid training
- Career advancement opportunities
- Professional development programs
- Supportive team environment
- Hands-on customer service experience
- Performance-based growth opportunities
- Employee recognition programs
- Ongoing mentorship and coaching
Vacancy posted 3 days ago
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