Customer Service/Support Representative-EN

About CAE CAE is a global leader in training for the civil aviation, defense, and security markets. Backed by a strong commitment to safety, innovation, and customer success, CAE provides advanced training solutions that help prepare customers to perform complex tasks in critical environments. With operations around the world, CAE fosters a collaborative and inclusive workplace where employees contribute to meaningful outcomes. Job Description The Client Services Representative (CSR) serves as the primary point of contact for client‑facing service requests within the training center. This role focuses on delivering a high‑quality customer experience through in‑person, phone, and email interactions, while coordinating operational and administrative activities. Serve as the main point of contact for client inquiries and service requests Greet and check in clients at the training center Provide support to clients, including executive‑level stakeholders, during training events Conduct pre‑training outreach to clients Troubleshoot issues and coordinate appropriate solutions Ensure classrooms are properly set up with required materials Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels) Maintain inventory of training and classroom materials Create purchase requisitions and coordinate ordering of center supplies Organize meetings and manage scheduling using Outlook and related tools Generate shipping labels and coordinate shipments (e.g., FedEx) Act as liaison between clients and internal departments Maintain a professional demeanor and appearance in all interactions Obtain Notary Public designation and adhere to applicable requirements Support a 24/7 training environment with a variable schedule, including weekends Work Schedule Part‑time, onsite; Monday, Wednesday, Friday, and Saturday (schedule may vary based on business needs) Minimum Qualifications High school diploma or equivalent Experience in customer service, hospitality, or administrative support Ability to communicate effectively verbally and in writing Strong organizational skills and attention to detail Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel Ability to learn new software systems and tools quickly Ability to handle sensitive information with confidentiality and integrity Ability to build and maintain professional relationships with internal and external stakeholders Ability to perform in a fast‑paced, client‑facing environment Willingness and ability to work weekends and a variable schedule Ability to meet physical requirements, including: Lifting up to 50 lbs. or less Standing, stooping, or squatting as needed Climbing stairs and step ladders Working in confined spaces Extended periods of phone use Preferred Qualifications Associate degree (two‑year degree) or higher Experience supporting executive‑level clients or stakeholders Experience in hotel, concierge, travel, or similar client‑facing environments Familiarity with Apple products and iOS applications Experience coordinating logistics in a training or event environment Demonstrated ability to resolve issues and improve customer satisfaction Benefits

401K & ESPP

Equal Opportunity Employer CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e‑mail View email address on click.appcast.io. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis. Additional Information As a Federal Contractor, CAE is required to participate in the E‑Verify Program to confirm eligibility to work in the United States. E‑Verify: (link). CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. #J-18808-Ljbffr CAE