Owner Services Specialist

Overview At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Immerse yourself in the heart of the mountains at The Residences Bachelor Gulch, a boutique fractional ownership property where luxury meets genuine connection. We’re looking for a Owner Services Specialist to bring together the best of concierge care, front office coordination, and personalized guest engagement. In this dynamic role, you’ll craft memorable itineraries, anticipate needs before arrival, and ensure every stay unfolds seamlessly. You’ll have the chance to build lasting relationships with our owners, earn commissions and tips, and become a trusted part of their mountain experience. If you’re detail-oriented, self-motivated, and passionate about exceptional service, we’d love to meet you. Responsibilities Deliver elevated, personalized service—anticipating needs, resolving concerns, and ensuring smooth arrivals and departures. Represent The Residences with professionalism and polish through impeccable grooming, communication, and attention to detail. Maintain an inviting, organized environment across guest spaces, the business center, and back-office areas. Stay current on local experiences, dining, and activities to curate unforgettable stays for every owner. Coordinate key administrative and operational tasks, including pre-arrival communications, cash handling, event updates, and cross-departmental support. Schedule Flexibility offered across three shifts. AM (7am - 3:30pm), PM (3pm - 11pm), and mid (10am - 6pm). Schedule will include Fridays, Saturdays and Sundays. Pay and Benefits Pay Rate : $22.00/hour plus tips (with gratuities and commissions, our OS have been known to earn at least $30/hour; you earn based on how hard you work!). Job Closing Date : 8/1/2026 or when filled Qualifications Our ideal candidate is organized, diligent, and sociable, with a strong spirit of teamwork. They have a high school diploma or GED and at least two years of hospitality experience—or a combination of education, training, and experience that prepares them for success. They bring a solid understanding of hospitality industry practices, are proficient with computer applications, and excel in customer service. Strong communication skills, both written and verbal, are essential, along with the ability to interact professionally with a wide variety of individuals. Familiarity with local area amenities, activities, and events is a plus. Benefits Fully stocked kitchen available during meal breaks Health Insurance: three plan options Dental, Vision, & Voluntary Benefits; Life Insurance Winter Incentive Program (merchant pass or equivalent bonus, dependent on start date) 401(k) Plan with discretionary employer match Paid Time Off & Paid Sick Time Career Development Trainings Discounted gym membership at The Athletic Club Westin Discounts at Eye Pieces & Venture Sports Corporate Discounts with Perk Spot Sabbatical Program $500 Referral Program Employee Assistance Program We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs. #J-18808-Ljbffr East-West-Hospitality