Call Center Operations Manager

JLL empowers you to shape a brighter way Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Critical Environments Operations Center Manager is responsible for the day to day operations of the Critical Environments Operations Center and team. The Operations Center is responsible for monitoring and responding (24/7) to critical alarms and events that impact the buildings and employees in the portfolio. The manager will work closely with the Director of Operations and other members of the CE team to ensure the CE Operations Center is operating efficiently and effectively. Primary responsibilities: Lead and manage a team of 8 Utility Engineers Monitor and respond to critical alarms and events Develop and implement procedures and policies Work with the Director of Operations to ensure that the Operations Center is aligned with the company's strategy Conduct performance reviews of team members Conduct weekly team meetings Conduct 1 on 1's with team members Provide training and development opportunities for team members Represent the team at company meetings and events Monitor general SLA's and KPI's to identify basic performance deficiencies Ensure basic compliance with standard operating procedures, industry standards, management practices and predefined internal processes. Adhere to standard facility maintenance procedures and elevate obvious hardware or mechanical issues or failures Follow existing operational processes, procedures and workflows, making suggestions for improvement Develop business relationships with other CE team members and partner department team members Additional responsibilities may be assigned at any time as needed Qualifications: Bachelor's degree or equivalent experience 3+ years of experience in a critical operations center environment Demonstrable service & experience led leadership style Strong understanding of facilities infrastructure and operations Strong knowledge of Google Docs, Sheets, Slides and other products in the suite Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work independently and as part of a team Ability to work under pressure and in a fast-paced environment Experience with BMS, BAS or BACS Experience with WebCTRL, Distech or equivalent Experience managing Union employees This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 126,600.00 - 166,360.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-­site - Mountain View, CA Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. #J-18808-Ljbffr