Chief Operating Officer

The Chief Operating Officer (COO) is a senior leadership position responsible for theeffective operation of MoSH across all organizational functions. Reporting to the ExecutiveDirector, the COO works across the institution to translate strategic priorities intocoordinated operational plans, systems, processes, and measurable outcomes thatsupport the museum's mission, financial sustainability, visitor experience, programs,facilities, and organizational effectiveness. The COO provides direct departmental oversight for Event Rentals, Marketing, andTheaters. The Theaters Department includes the Giant Screen Theater and the AutoZoneSharpe Planetarium, a full-dome planetarium offering daily and special programming. Inaddition to these direct reports, the COO provides enterprise-wide operational leadershipacross MoSH, working with the leaders of all departments and organizational functions toensure that staffing, budgets, technology, facilities, programs,communications, visitorservices, and administrative systems are aligned and operating effectively. As a member of the leadership team, the COO establishes and strengthens organization-wide operating practices, accountability, cross-departmental coordination, resource planning, and performance measurement. The position requires a collaborative executivewho can balance strategic planning with hands-on operational leadership and who canidentify and resolve issues that cross departmental boundaries. Essential Duties and Responsibilities Provide direct executive leadership and supervision for the Event Rentals, Marketing, and Theaters departments, including the leaders responsible for those functions. Oversee organization-wide operations and translate institutional strategy into coordinated operating plans, priorities, performance expectations, and measurable outcomes across MoSH. Develop and manage operating budgets for assigned departments; monitor revenue, expenses, staffing, and financial performance in partnership with the Finance team. Establish consistent standards for visitor service, admissions, ticketing, membership transactions, reservations, wayfinding, and front-of-house operations. Use attendance, ticketing, sales, audience, and visitor-feedback data to identify trends and improve the guest experience, marketing effectiveness, programming, and earned revenue. Oversee institutional marketing strategy, brand implementation, advertising, digital communications, website content, social media, public relations, and promotional campaigns in collaboration with internal staff and external partners. Ensure marketing plans support museum attendance, memberships, programs, exhibitions, theater offerings, special events, and other institutional priorities. Develop and maintain operational procedures, service standards, training expectations, and emergency response practices for assigned departments. Negotiate and manage relationships with vendors, contractors, media partners, film distributors, program partners, and other external service providers as appropriate. Partner with the Executive Director and all department leaders on organization-wide planning, policy development, operational systems, major initiatives, capital projects, resource allocation, and Serve as a visible leader during high-attendance periods, major programs, special events, and operational challenges, including evenings and weekends as needed. Evaluate operations across all organizational functions and identify opportunities to improve efficiency, accountability, customer service, technology use, revenue generation, communication, resource deployment, and cross-departmental coordination. Work with department leaders to assess staffing, technology, facilities, equipment, vendor, and resource needs and prioritize them within institutional goals and available resources. Facilitate cross-functional planning and problem-solving among departments, helping resolve operational issues that extend beyond the COO's direct-report areas. Establish and monitor organization-wide operational standards, workflows, and accountability measures that support consistent execution across departments and museum properties. Other duties as assigned Qualifications Bachelor's degree in Business Administration, Museum Studies, Hospitality, Marketing, Arts Administration, Nonprofit Management, Communications, or a related field preferred; equivalent professional experience may be considered. Minimum of 7-10 years of progressively responsible leadership experience in museum operations, cultural attractions, hospitality, entertainment venues, visitor attractions, nonprofit organizations, or a related field preferred. Demonstrated experience managing multiple departments, managers, budgets, and complex public-facing operations. Experience with guest services, marketing, ticketing, admissions, audience development, or earned revenue operations strongly preferred. Experience with theaters, cinemas, planetariums, performing arts venues, audiovisual operations, or other specialized public-programming environments is a plus. Experience working in a museum, science center, cultural institution, educational organization, or destination attraction is preferred. Ability to work a flexible schedule, including evenings, weekends, and holidays when required by museum operations and special events. #J-18808-Ljbffr Memphis Museums of Science & History - MoSH