Facilities Operations Manager

* Assist Director of Mobile Engineering & Senior Regional Manager with programming operations support across 1,200 retail branches in 12 states* Coordinate logistics and field deployment for client-requested projects from initiation to completion* Coordinate scheduling and deployment for mobile HVAC engineers and handymen across 12 states with Mobile Engineer Operations Managers* Monitor and manage repairs and maintenance, minor works, and other work requests, tracking to completion* Ensure all work orders are responded to in a timely manner, ensuring KPI compliance and excellent customer service* Deliver data analysis with operations focus to support strategic decision-making* Prepare comprehensive reports, presentations, and analytics that demonstrate operational performance, financial trends, and strategic recommendations* Prepare reports in line with capital improvement business case submissions* Manage reporting requirements and maintain accurate facilities records per client policies* Update and maintain accurate records and official documentation for sites including cooling tower maintenance, chemical treatment/testing regimen-fuel oil ordering/billing. EHS requirements, etc.* Coordinate and oversee preventive maintenance programs to maximize asset lifecycle and minimize downtime* Assist in the procurement of vendors and services as required* Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption* Manage contractor compliance with our client and JLL policies regarding service delivery, safety, and regulatory requirements* Oversee work assignments with Operations Managers and performance of field technicians, vendors, and contractors to deliver expected service levels within budget* Identify opportunities for improved operation and service excellence, making recommendations for site inspections and assessments to ensure all branch procedures and performance measures are always maintained and the provision of a safe workplace* Coordinate regular property inspections with Operations Managers for risk assessments, and performance evaluations to identify improvement opportunities and address issues proactively* Compliance and Safety training oversight for all field personnel* Ensure compliance with all local, state, and federal regulations including building codes, safety standards, environmental requirements, and accessibility guidelines* Maintain emergency response plans including implementation of after-hours emergency response for or field techs/handymen* Achieve Key Performance Indicators as defined in annual performance plan and client Performance Agreement* Other duties that may include but are not limited to Ad hoc reporting* All other tasks which may be required to comply with Service Agreements, local ordinances, or as necessary to ensure efficient operations* Demonstrated expertise in building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems* Experience managing retail sites or multi-site portfolios* Proficiency with Prism maintenance management system, MS Office Suite, and facilities management software platforms* Strong analytical and reporting capabilities with ability to prepare excel reports, power points, and ad hoc analyses* Excellent client relationship management abilities with a service-oriented mindset and strong communication skills across all organizational levels* Comprehensive knowledge of local, state, and federal regulations governing commercial property operations, safety, and environmental compliance* Strong organizational and project management skills with ability to manage multiple priorities simultaneously* Flexibility for after-hours emergency situations as needed* Some field-based work coordination with mobile engineering/maintenance mechanics across diverse retail locationsAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit. #J-18808-Ljbffr