Administrative Support Representative

Administrative Support Representative

Elevate Patient Financial Solutions has an exciting career opportunity available as an Administrative Support Representative. This position will be hybrid, based in our Grand Rapids, MI office with some work from home opportunity. The Full Time schedule for this role will be 8 AM-5 PM (EST), Monday-Friday.

Job Summary

The Administrative Support Representative is responsible for supporting the administrative and finance departments. Responsibilities include distributing and processing mail, filing, scanning, posting payments, and working reports. Also handles projects given by Supervisor and Manager.

Essential Duties and Responsibilities

• Sort and Distribute Mail/Returned Mail and checks.
• Scanning all incoming documentation into Artiva for Admin and Legal Services Team to process and file scanned documentation accordingly.
• Process non-legal Patient mail, returned mail, and faxes.
• Approve Statement Counts with Statement Company.
• Processing lockbox exceptions, and lockbox/ACH errors.
• Processing returned checks and ACH returns
• Print and mail financial assistance applications and itemized statements.
• Process bankruptcy, death certificates and other legal documents.
• Reviewing and posting missing adjustments and payments in Artiva per client system.
• Process Credit Card declines and credit card chargebacks
• Client System reconciliation, researching and identifying issues in Artiva relating to the clients and internal files.
• Rejection Reports
• New Client Implementation Auditing and comparison.
• Projects for Supervisor and Manager as requested.
• Other Duties as assigned.

Qualifications and Requirements

• Excellent communication and organizational skills
• Excellent teamwork skills
• Ability to multitask.
• Ability to prioritize assigned tasks on a daily basis.
• Strong attention to detail
• Extensive Customer Service experience
• Ability to identify trends and issues
• Strong ability to adapt to change
• Very strong computer and clerical experience
• Mature attitude and self-directed to work with limited supervision and direction from management.
• Proficient user of Microsoft Office products (Word, Excel, PowerPoint), Scanner, Copier, Fax Machine
• Remote and Hybrid positions require internet connections that meet the Company's upload and download speed criteria.

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles