Executive Host - Scioto Downs ( Columbus,Ohio)

divh2Executive Host/h2pThe Executive Hosts foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a propertys very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone./ph3How You Will Create the Extraordinary/h3ulliResponsible for generating gaming revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs./liliBuilds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques./liliMaintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team./liliSignificant amount of time customer facing; participating in special events and social functions./liliAnticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements./liliCoordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food Beverage, etc.) to maximize smooth, high end service delivery./liliEstablishes, coordinates, and leads both on and off-property VIP events./liliHandles difficult guests and situations in a calm, professional and prudent manner./liliFully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty./liliResponds to and consistently meets the needs of internal clients./liliSupports and cultivates new ideas and methods to deliver business solutions./liliIdentifies ways to increase efficiencies or improve product or service./liliClearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business./liliKeeps track of existing products/services and/or progress on new initiatives./liliStays up to date with the latest developments in the industry, current market trends and all on-property and competitor events./liliDevelops skills to handle increasingly complex matters./liliComplies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy./liliPolitely gives consistent, timely and accurate information and finds answer when unsure./liliAll other duties as assigned./li/ulh3What You Will Need/h3ulliMust be at least 21 years old or older/liliThree to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Hotel Services, or other Sales experience is a plus)/liliSalesforce knowledge preferred but not required/liliAbility to think independently in making decisions to maximize customer service experience and program profitability/liliAbility to effectively manage time and perform multiple tasks simultaneously/liliMust be proficient with customer Point-of-Service systems/liliExcellent interpersonal, communication, problem solving and analytical skills required/liliMust have excellent customer service skills/liliMust have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences/liliExcellent networking abilities/liliAvid member of the local community, including commercial and industry awareness/liliConfidentiality is a must./liliMust present a well-groomed professional appearance/liliMust be able to listen and respond to visual and aural cues/liliMust have excellent oral and written communication skills/liliMust be able to stand/walk/sit for extended period of time. May be exposed to working in a noisy, smoke/secondary smoke environment./li/ulh3Job Info/h3ulliJob Identification 78158/liliJob Category Sales and Marketing/liliLocations Eldorado Scioto Downs (On-site)/li/ul/div