Desktop Support Technician

Lounge Specialist

As a Lounge Specialist, you will be the front line and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You're highly skilled at detection of users' needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests – even if these are beyond the scope to solve and take ownership of their issue.

Additional Requirements Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic. High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint Must be comfortable working with C-Band Executives, Leadership, and those with possible strong personalities.

Knowledge and Skill Requirements: Excellent Customer Service Skills Advanced knowledge of installation and operation of relevant software, hardware and other equipment Knowledge of relevant call tracking applications 3-6 years of related experience and training A+ certification Microsoft MCP Certified a plus Key Competencies: Ability to deliver great customer experiences and to be invigorated by constant personal interaction Ability to manage multiple, simultaneous tasks, client relationships and expectations Strong communication skills Positive Attitude Learning skills Problem solving Adaptability Planning and organizing skills Attention to detail Stress tolerance

Work schedule: M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory.

What should the candidates expect during your Interview process? (Phone screen? Inperson? Both?) Interview Process: 1) Phone screening 2) WebEx Video interview 3) Customer meet on site

Contract to Hire: $24 - $26 per hour if converted