Collections Specialist

Baker Roofing Company – Collections Specialist Baker Roofing is a leading company in commercial roofing, residential construction, and metal fabrication, with over 25 locations across the Southeast. We are looking for a driven, detail-oriented Collections Specialist to join our team. Summary Baker Roofing is looking for a driven, detail-oriented Collections Specialist to take full ownership of collections for all departments, focusing on high‑stakes, late‑stage accounts. Your goal is to collect payment, analyze trends, mentor administrative staff, and refine the processes that keep our cash flow healthy. This role is for a problem‑solver who enjoys cross‑collaboration and driving accounts from “overdue” to “resolved.” Responsibilities Late‑Stage & Escalated Collections

• Total Ownership: Manage collections for all business units, leading accounts escalated to the collections team.
• Aging Management: Proactively tackle accounts 120+ days past due and monitor overall aging to prevent stagnation.
• Analytical Spot Checks: Conduct deep‑dive reviews of departmental AR aging to identify trends or bottlenecks; communicate findings and strategy adjustments to the team via email or weekly calls.

Collaboration & Leadership

• Strategic Meetings: Attend weekly AR meetings to tackle escalated issues and sync with fellow collection team members.
• Field Support: Partner with General Managers and Department Heads in collection meetings; provide hands‑on training and support to admin staff to improve front‑end collection efforts.
• Managerial Escalation: Identify unresolvable accounts and present them to the AR Manager with clear, documented recommendations for next steps (e.g., legal action, write‑offs).

Compliance & Administration

• Lien Management: Monitor expired lien rights; follow up diligently and elevate cases where the company’s security interest is at risk.
• Refund Oversight: Manage the processing of on‑account and check refund requests to ensure accuracy and timely delivery.
• Process Development: Create and maintain Standard Operating Procedures (SOPs) for the collection process.

Qualifications Minimum Qualifications

• Experience: 3‑5+ years in commercial collections, preferably in construction or roofing.
• Education: High school diploma required; college degree preferred.

Knowledge, Skills, and Abilities

• Legal Knowledge: Firm understanding of lien laws and the impact of expired rights on debt recovery.
• Communication: Exceptional negotiation skills and the ability to influence and communicate effectively with customers and internal team members.
• Organization: Proven ability to manage a high volume of late‑stage accounts while maintaining meticulous records.
• Technical Savvy: Proficiency in AR software (ViewPoint) and Excel; experience creating SOPs or training documentation is a plus.

Physical Demands & Work Environment This role is performed in an office setting. It requires frequent sitting, standing, and walking throughout the workday. The individual may occasionally lift, carry, push, or pull objects of varying weights and perform routine office tasks such as filing and retrieving materials. The position also involves mental demands that include managing competing priorities in a fast‑paced, cognitively challenging environment. Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department. #J-18808-Ljbffr Baker Roofing Company