Front Desk - RV

Job Description

Job Description

About Great Escapes RV Resorts

At Great Escapes RV Resorts, we are dedicated to delivering exceptional outdoor hospitality experiences while maintaining the highest standards of service, safety, and operational excellence. Our values define our approach:

• Excellence in All We Do – We strive for the highest quality in guest experiences, team leadership, and financial performance.
• Safety First – We ensure that every resort provides a secure and well-maintained environment for guests and employees.
• Communication – We foster clear, open, and proactive communication across all levels of our organization.
• Accountability - Everyone is expected to take ownership of all aspects of their duties at our parks. Being accountable for the work we do each day makes us such a strong team; we don’t have errors – we have areas of opportunity.
• Patience – We approach challenges and guest interactions with professionalism and understanding.
• Enthusiasm – We bring energy and passion to our work, creating a welcoming and engaging atmosphere.

POSITION OVERVIEW

The Front Desk articulates clearly and has great communication skills for providing information regarding resort services & activities and surrounding areas as needed.

ESSENTIAL JOB FUNCTIONS

• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction.
• Assist guests with questions, directions, event schedules, and other information regarding the Resort to help create an experience for our guests.
• Strong computer skills and knowledge are required.
• Modifying reservations to accommodate guests.
• Monitoring all guest while in the store
• Follow all rules and policies.
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures.

QUALIFICATIONS

• Previous cash handling experience
• Previous computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment.
• Ability to multi task
• Enthusiastic about interacting and helping guests
• Receptive to special requests
• Willing to follow instructions and take direction.
• Must be available during the weekend.
• Must be okay with sweeping and mopping/ cleaning

PHYSICAL REQUIREMENTS

The employee is regularly required to remain stationary for long periods. Must be able to lift and move up to 15 pounds. The employee is frequently exposed to outdoor weather conditions (hot and humid, rainy, extreme temperatures, airborne particles) during express check-in periods. Constant use of hands and arms to input data into the computer. Must be able to converse directly and by phone.