Operations Manager

Job Description

Job Description

Operations ManagerAbout Our Client

Our Client is a well-established organization seeking an experienced Operations Manager to lead daily operations, drive operational excellence, and ensure the efficient use of resources to achieve business objectives. This role will oversee cross-functional teams, manage key performance metrics, improve operational processes, and ensure compliance with company policies, quality standards, and safety requirements.

The Operations Manager will play a critical role in achieving production, cost, quality, safety, and customer satisfaction goals . This position serves as the second-in-command for the facility and will act on behalf of the Plant Manager during periods of absence, ensuring continuity of operations, leadership, and customer support.

Position Overview

The Operations Manager will provide hands-on leadership across manufacturing and operational functions, with responsibility for production planning, scheduling, performance management, continuous improvement, financial management, quality, safety, and team development.

The ideal candidate is a strong operational leader with experience in manufacturing, distribution, or a similar environment and has a proven ability to use data and KPIs to identify opportunities, solve problems, and improve overall business performance.

Key ResponsibilitiesOperational Leadership

• Manage and oversee daily operational activities to ensure efficient and effective business performance.

• Develop and implement operational strategies aligned with company goals and objectives.

• Monitor key performance indicators (KPIs) and drive continuous improvement initiatives.

• Oversee production planning and scheduling to align with customer demand, production capacity, material availability, and business objectives.

• Coordinate with planning and scheduling teams to optimize workflow, inventory levels, resource utilization, and on-time delivery.

• Serve as a backup for planning and scheduling functions when needed to maintain operational continuity and customer commitments.

• Ensure operational processes support customer requirements and business growth.

• Act on behalf of the Plant Manager during periods of absence.

Data Analysis & Performance Management

• Analyze operational, production, labor, quality, and financial data to identify trends, root causes, risks, and improvement opportunities.

• Utilize KPIs and reporting tools to evaluate performance and support data-driven decision-making.

• Develop clear action plans based on data insights to improve productivity, cost, quality, safety, and customer service.

• Establish accountability and performance expectations across operational teams.

Team Leadership & Development

• Lead, coach, and develop supervisors and team members.

• Establish performance expectations and conduct regular performance evaluations.

• Promote employee engagement, accountability, teamwork, and a positive workplace culture.

• Support workforce planning, employee training, and succession planning.

• Ensure planning and scheduling processes effectively support production, inventory, and customer service objectives.

• Address performance issues and facilitate challenging conversations professionally and effectively.

Process Improvement

• Identify opportunities to improve productivity, quality, safety, and cost efficiency.

• Implement Lean Manufacturing, Six Sigma, and other continuous improvement methodologies.

• Analyze operational data and develop corrective action plans to address performance gaps.

• Standardize processes and ensure adherence to established best practices.

• Promote a culture of continuous improvement throughout the facility.

Financial Management

• Develop and manage departmental budgets.

• Monitor operating expenses and identify cost-reduction opportunities.

• Ensure efficient utilization of labor, materials, equipment, and other operational resources.

• Support business planning, forecasting, and financial performance initiatives.

Quality, Safety & Compliance

• Ensure compliance with company policies, industry regulations, quality standards, and safety requirements.

• Support quality management systems and corrective action processes.

• Conduct audits and inspections to maintain operational compliance.

• Identify operational risks and implement appropriate mitigation strategies.

• Promote a strong culture of safety throughout the facility.

Customer & Stakeholder Support

• Collaborate with internal and external stakeholders to meet customer expectations.

• Resolve operational issues affecting service, delivery, quality, or customer satisfaction.

• Communicate operational performance, challenges, and improvement initiatives to company leadership.

• Build strong working relationships across departments and with customers, suppliers, and other stakeholders.

Required Skills & Abilities

• Strong leadership and people management skills.

• Strong analytical skills with the ability to interpret operational data, identify trends, evaluate performance gaps, and make sound business decisions.

• Excellent problem-solving and decision-making abilities.

• Experience with financial and budget management.

• Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.

• Strong communication, interpersonal, and relationship-building skills.

• Proficiency with ERP systems, Microsoft Office, and operational reporting tools.

• Ability to manage multiple priorities in a fast-paced manufacturing or operational environment.

• Ability to drive accountability and successfully implement operational improvements.

Behavioral Competencies

• Comfortable addressing challenging situations and having difficult conversations.

• Ability to manage and resolve conflicts diplomatically.

• Collaborates effectively with individuals and teams across different functions.

• Communicates clearly and effectively through various communication methods.

• Maintains a strong focus on quality and operational standards.

• Demonstrates accountability and consistently follows through on established requirements.

• Leads by example and promotes a professional, safety-focused work environment.

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain Management, or a related field preferred.

• 5+ years of experience in operations, manufacturing, distribution, or business management.

• Previous leadership experience managing teams and operational performance.

• Experience with continuous improvement methodologies and KPI management.

• Experience working with ERP systems and operational reporting tools preferred.

• Manufacturing, production planning, scheduling, or distribution experience strongly preferred.

Physical Requirements

• Ability to frequently walk throughout manufacturing, warehouse, and office environments.

• Ability to stand for extended periods while observing operations, conducting audits, and supporting production activities.

• Ability to occasionally climb stairs, ladders, and access elevated platforms to inspect equipment and processes.

• Ability to bend, stoop, kneel, crouch, and reach as necessary to evaluate operational areas and equipment.

• Ability to occasionally lift and carry up to 25 pounds; greater lifting may be required with assistance.

• Ability to use a computer, keyboard, and standard office equipment for extended periods.

• Ability to visually inspect products, equipment, and work areas, including close and distance vision.

• Ability to communicate effectively in person, by phone, and in group settings within a manufacturing environment.

• Ability to work in a manufacturing environment that may involve exposure to noise, moving machinery, varying temperatures, dust, and other industrial conditions while utilizing required personal protective equipment (PPE).

• Ability to travel between departments, facilities, customers, or suppliers as business needs require.

Equal Opportunity Employer

Our Client is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by applicable law or regulation. Employment decisions are based on job-related qualifications, experience, and business requirements.

\nCompany Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.