Supervisor - Mail Operations

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Job Summary

Responsible for the management of mailroom personnel and day to day operations, to ensure the operations are run effectively to ServiceSource and client's expectations. Provide exceptional customer service and achieve high customer satisfaction by delivering services in a professional, courteous, and timely manner.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Responsible for managing, supervising personnel, and accurately meeting contract performance requirements for contracted mail functions like the Mail Rooms and Mail Containment Facility.
• Ensure all employees have well defined objectives and are properly trained to receive/sort/deliver mail and freight, prepare shipping documents from internal and external sources, and determine carrier and type of equipment necessary to effect delivery in a safe, secure, and timely manner.
• Plan and assign work to be accomplished by subordinates based on difficulty of assignments and capabilities of employees; set and adjust short-term priorities; prepare schedules for completion of work; reconcile assigned work to actual performance; monitor and submit reports on performance.
• Establish a daily, weekly, and monthly battle rhythm for their operations and ensure goals, deadlines and performance standards are met.
• Assess work performance; create metrics; perform quality control inspections; develop performance standards; follow administrative guidelines; and find ways to improve production, efficiency, or increase the quality of the work directed.

Additional Responsibilities

• Mail and Freight subject matter expert; communicates in person, in writing and verbally with other managers and supervisors, contracting office representatives, other government customers; recommends and implements solutions
• Evaluates work performance of subordinates; trains; and gives advice, counsel, or instruction to employees on both work and administrative matters.
• Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignments.
• Ensures compliance with SSI guidelines and directives.
• Identifies employee developmental and training needs; provides or arranges for needed development and training.
• Develops safety and job skills training materials and trains personnel.
• Ensures and enforces compliance with all SSI and Government security, quality control, safety/PPE, training requirements; and COVID-19 mitigation efforts.
• Provides workers proper equipment and resources to ensure operations run smoothly and safely.
• Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures, such as warnings and reprimands; recommends other action in more serious cases.
• Perform other related responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma or state certified equivalent required.
• Three years' experience in postal operations required.
• One year of supervisory experience required.
• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

Knowledge, Skills, and Abilities

• Ability to read, write, and receive written and verbal instructions.
• Good written and verbal communications skills including professional phone etiquette.
• Good interpersonal skills.
• Good computer skills including Microsoft Office Suite and other business-related software systems.
• Good organizational skills and the ability to prioritize multiple tasks.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Good reading and writing skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Proficient typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee may occasionally be required to climb or balance and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information