Housing Manager

Job Description

Job Description

Description:

ABOUT US

Turning Point is a nonprofit organization based in Minneapolis, Minnesota, committed to addressing substance use

disorders through culturally responsive care. Founded in 1976, Turning Point has been a leader in providing

recovery services tailored especially to African American individuals. The organization offers a comprehensive

range of programs, including addiction treatment, housing assistance, and community support, all designed to meet

the unique needs of the Black community.

POSITION SUMMARY

The Outpatient Housing Manager at Ms. Beas is responsible for overseeing day-to-day operations of the outpatient

housing program, ensuring a safe, supportive, and structured living environment for clients in treatment. This role

includes direct supervision of Housing Assistants, performance and timecard management, coordination of client

housing needs, and elements of case management to support residents in achieving stability and recovery goals. The

Outpatient Housing Manager ensures that both staff and clients adhere to program policies, while promoting a

trauma-informed and client-centered approach to care.

ESSENTIAL FUNCTIONS

Program & Housing Oversight:

• Oversee the daily functioning of the outpatient housing program at Ms. Beas.

• Ensure safe, clean, and orderly housing environments aligned with organizational and regulatory standards.

• Monitor client compliance with house rules and program expectations; address behavioral concerns in a

timely and appropriate manner.

• Coordinate move-ins, discharges, room assignments, and housing-related logistics.

• Maintain accurate records and documentation of housing occupancy, incidents, and services provided.

Supervision of Housing Assistants:

• Provide direct supervision and support to Housing Assistants, including scheduling, training, and

performance management.

• Manage attendance records, approve timecards and ensure appropriate staffing coverage

• Conduct monthly one-on-one check-ins, team meetings, and performance evaluations

• Offer coaching, mentorship, and corrective action as needed in collaboration with HR and leadership

• Ensure Housing Assistants are knowledgeable about emergency protocols, client safety, and conflict

resolution procedures

Case Management Support:

• Provide case management services as needed, including assessments, service planning, and referrals to

external resources

• Coordinate with clinical teams to support client progress and promote housing stability

• Assist with client crises, safety planning, and connections to mental health, substance use, employment, or

medical services

• Track housing-related client outcomes and document services in a timely and accurate manner

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field required; equivalent

experience may be considered

• Minimum 2–3 years of experience in a behavioral health, housing, or supportive services setting

• At least 1 year of supervisory experience, preferably in a residential, outpatient, or treatment setting

• Familiarity with trauma-informed care, harm reduction, and client-centered service models

• Strong interpersonal, leadership, and communication skills

• Proficiency in documentation and use of electronic health records

• Must be technologically proficient and comfortable using Microsoft Office programs, Excel spreadsheets, and payroll management systems.

• Must have a valid drivers license, auto insurance and reliable transportation

• Must meet all background clearance and compliance requirements

WORKING CONDITIONS AND PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform these functions.

Working Conditions:

• Work is performed in a combination of office, outpatient, and residential housing settings

• Requires frequent communication with staff, clients, and external service providers

• May require occasional evening, weekend, or on-call availability depending on program needs

• Exposure to emotionally sensitive or crisis situations may occur

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer

• Frequent use of hands and fingers for typing and handling documentation

• Occasional standing, walking, bending, or reaching

• May occasionally lift or move items up to 15 pounds (e.g., supplies, small furnishings)

• Ability to communicate clearly and effectively in person and by phone