Front Desk Coordinator - Moores Cancer Center - 139548
UC San Diego
Front Desk Coordinator - Moores Cancer Center
Under the supervision of the Clinical Operations Manager, the Front Desk Coordinator is responsible for coverage as needed in all Cancer Center areas, including but not limited to Clinical Care Coordinator desks and Call Center, for La Jolla, Hillcrest and North County locations. The Front Desk Coordinator supports patient-facing and operational workflows by greeting patients, performing check-in and check-out procedures, scheduling and updating appointments, and assisting with daily clinic operations.
The Front Desk Coordinator provides Call Center Specialist coverage, which includes duties such as customer service, answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorization for scheduled services, expediting EPIC orders from routed referrals through the MUC work queue. The Front Desk Coordinator provides Clinical Care Coordinator coverage, which includes covering desk duties and assisting patients with expediting new patient scheduling by reviewing the Epic referral work queue on a daily basis. The Front Desk Coordinator assists physicians and all team members with managing all patient-related affairs and acts as patient liaison by fielding questions, scheduling appointments, arranging for hospital admissions, and assisting in other patient-related requests.
Minimum Qualifications
- Three (3) years of relevant experience working in a large healthcare organization.
- Prior scheduling experience.
- Proven knowledge of third-party payors, including federal, state, and private health plans.
- Experience with patient check-in/check-out and cash handling.
- Demonstrated experience with insurance and authorizations.
- Knowledge of appointment scheduling systems, preferably Epic.
- Possess strong computer skills and be able to work between multiple systems during calls.
- Must have excellent customer service skills.
Preferred Qualifications
- Oncology experience.
- Outpatient experience.
- Epic-Cadence experience.
- Bilingual English/Spanish
Special Conditions
- Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
- Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
- Employment is subject to a criminal background check and pre-employment physical.
Vacancy posted 9 hours ago
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