Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Hotel Front Office Manager

Carter Hospitality Group

Benefits 401(k) matching Employee discounts Paid time off JOB DESCRIPTION The Front Desk Manager is responsible for the daily quality and accuracy of the work produced by the Front Desk Staff. The Front Desk Manager must maintain the highest level of guest service and set the tone for all brand standards for the Front Office. ESSENTIAL DUTIES Controls all guestroom reservations, ensure reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved Ensures coordination of daily check in/check out requirements, including guest room list distribution, room inspections, amenity placement, welcome letters, gifts, etc Constantly monitors staff performance, knowledge, hours and breaks, ensures company policies and procedures are adhered to Conducts pre-shift meeting and inspect employees’ grooming and attire Monitors the check in/check out process Responsible for coaching and counseling personnel within the Front Office Completes and maintains the Front Office schedule in accordance to occupancy and business levels, observing all overtime procedures, staffing guidelines and labor forecasts including being available for any call outs or sick time Ensures exceptional guest service is achieved for the check-in and check-out Maintains a system of communication between the Front Office and other departments Works closely with the General Manager to review revenue and guest service goals Works with the Sales Department to ensure that all group room requirements are met and properly billed Coordinates with sales department to satisfy all group expectations and needs Follows-up on all VIP blocks and inspect rooms prior to arrival Controls and monitors blocks, timeshare blocks, reservations and additional blocking as needed, i.e. special requests, suites, etc Inspects departure report daily, updating records as necessary Reviews Housekeeping Reports and rectify all discrepancies before end of shift Reviews Room Revenue Report to ensure rates are correctly entered before close of day Coordinates with Housekeeping and Maintenance teams to ensure timely and professional completion of room cleaning and room repairs Monitors all cashiering procedures: shortages/overages/late charges/adjustments/posting charges/making change for guests/settling accounts/cashier reports/balancing receipts/dropping receipts/no show billings Receives and reports comments, criticisms, and feedback from Guests, employees and other managers, and make immediate recommendations for improvement to the GM Reviews daily business levels, anticipates critical situations and executes solutions Builds rates and packages within the property management system, manages said rates accordingly Ensures all corporate rates are entered within the property management system within 24 hours of contract being signed Monitors all billing activity by day Manages inventory of units and complete close outs on extranets as required Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Adheres to safety, security and emergency procedures, reacts appropriately during emergency situations and acts promptly to correct hazards Adheres to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook Monitors out of order room report on a daily basis and liaise with other department heads to coordinator rooms being placed back into service as quickly and efficiently as possible Learns, understands, refers to, and enforces the Standard Operating Procedures Fulfills Manager on Duty shifts Any and all duties assigned by management MINIMUM REQUIREMENTS The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have high school diploma or equivalent Must have minimum of three years’ experience in Hotel Front Desk operations, leadership preferred Must have previous experience with Opera PMS system Must be able to communicate effectively in English Must be able to pass pre-employment testing (i.e. drug test, background check, etc) Must have full availability and be able to work days, evenings, nights, weekends, and holidays KNOWLEDGE / SKILLS / ABILITIES Ability to read, write and speak English (multi-lingual a plus) Ability to hear, understand, follow and give written and oral instructions Ability to deal with stressful conflicts involving groups of people, individuals, and employees Ability to work with large groups of people, and age groups Ability to plan, organize and conduct a wide variety of activities Knowledge of leadership techniques Ability to work harmoniously with fellow employees and guests Follow all company policies and procedures Must have self-starting personality with an even disposition Maintain a professional appearance and manner at all times Ability to communicate well with guests Ability to observe and detect signs of emergency situations Ability to establish and maintain effective working relationships with associates, customers and patrons Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts Must have basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error Ability to access and accurately input information using a moderately complex computer system Thank guests with genuine appreciation Speak with others using clear and professional language Develop and maintain positive working relationships with others Abilities ( Ability to frequently ( Ability to stand, walk and continuously perform behind the front desk #J-18808-Ljbffr

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Hotel Front Office Manager in Kissimmee, FL vacancy
  • $54k - $56k

     ...Exciting time to join our busy hotel as an Assistant Front Office Manager. The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of a hotel’s reception, guest services, and concierge teams. Key duties include training... 
    Suggested
    Work at office
    Shift work

    Delta Marriott Hotels Celebration Orlando

    Kissimmee, FL
    1 day ago
  • $16 per hour

     ...Front Desk Supervisor Red Lion Hotel is looking for a Front Desk Supervisor to work with us for our PM shift...  ...! Job Description The Front Office Supervisor will be responsible for...  ...Office area Notify Front Office Manager of any problems or situations involving... 
    Suggested
    Hourly pay
    Shift work
    Night shift
    Weekend work
    Afternoon shift

    Carter Hospitality Group

    Kissimmee, FL
    1 day ago
  • $54k - $56k

    Delta Marriott Hotels Celebration Orlando is looking for an Assistant Front Office Manager to oversee the daily operations of the front desk and guest services. The role involves training staff, managing guest escalations, and ensuring exceptional service delivery. The... 
    Suggested

    Delta Marriott Hotels Celebration Orlando

    Kissimmee, FL
    5 days ago
  •  ...the standard in creating exceptional experiences and fostering positive change within our industry and communities. As a Front Office Manager, you will supervise a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they... 
    Suggested
    Full time
    Part time

    Hilton Grand Vacations

    Kissimmee, FL
    3 days ago
  • SERVPRO of Saginaw / Bay City is seeking a Front Desk Manager to oversee daily operations, maintain guest service standards, and manage front...  ...staff. The ideal candidate will have at least three years of hotel front desk operations experience, preferably with leadership... 
    Suggested
    Shift work

    SERVPRO of Saginaw / Bay City

    Kissimmee, FL
    2 days ago
  • STAR ISLAND MANAGEMENT CORP in Kissimmee, FL seeks a Manager to oversee operations, manage staff, and resolve customer issues effectively. You will be responsible for training employees and ensuring high standards of service. The ideal candidate must have a strong background... 
    Shift work

    STAR ISLAND MANAGEMENT CORP

    Kissimmee, FL
    2 days ago
  • $19 - $22 per hour

     ...We are a growing pediatric dental office dedicated to providing high-quality, compassionate...  ...doors. Position Overview The Pediatric Front Desk Coordinator is the first point of contact...  ...experience. This role is responsible for managing the front office, supporting scheduling... 
    Work at office

    Medium

    Kissimmee, FL
    1 day ago
  •  ...Front Office Manager Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...  .... ~ OR ~2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration... 
    Work experience placement
    Local area
    Worldwide
    Relocation package
    Shift work

    Marriott Vacations Worldwide

    Kissimmee, FL
    3 days ago
  •  ...Interview, train, schedule and supervise Front Desk team member(s) Greets and registers...  ...detailed reservation information to General Manager, Assistant General Manager or...  ...as needed. Maintains front entrance and office appearance. Patrol the Resort to ensure... 

    Equity LifeStyle Properties, Inc.

    Kissimmee, FL
    2 days ago
  • $16 - $35 per hour

     ...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests...  ...escalated guest concerns, and helps manage the check-in and check-out process to ensure...  ...depending on location, experience, and hotel size, with higher wages often offered at... 
    Hourly pay
    Full time
    Shift work
    Night shift
    Afternoon shift

    Hilton

    Kissimmee, FL
    3 days ago
  • GameStop is seeking a Retail Management position in Kissimmee, Florida. Responsibilities include providing excellent guest service, overseeing store operations, training staff, and ensuring high standards of store cleanliness and merchandising. Preferred candidates will... 

    GameStop

    Kissimmee, FL
    5 days ago
  • Front Desk Supervisor - Grand Lake Resort 1 week ago Be among the first 25 applicants Now Hiring: Front Desk Greta Mile | Join Our Resort Team! We’re looking for a Front Desk Supervisor to guide our front desk team and ensure every owner and guest receives a warm welcome... 
    Full time
    Immediate start
    Weekend work
    Afternoon shift

    Vacatia

    Kissimmee, FL
    2 days ago
  • JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities...  ...years experience in the guest services, front desk, housekeeping, or related...  ...degree from an accredited university in Hotel and Restaurant Management, Hospitality,... 
    Full time
    Shift work
    Night shift

    Marriott

    Lake Buena Vista, FL
    a month ago
  • Star-Island-Management-Corp in Kissimmee, FL is seeking an experienced operations manager to oversee shift functions, supervise staff, handle guest concerns, and coordinate with the Manager and Department Heads to ensure smooth daily operations. You will train new hires... 
    Shift work

    Star-Island-Management-Corp

    Kissimmee, FL
    4 days ago
  •  ...Details Job Location: Star Island Management - Kissimmee, FL 34746 Job Category: Hospitality - Hotel SUMMARY This position is...  ...control in regards to inventory/office supplies and staff scheduling....  ...CONTACTS Frequent communication with front desk staff, security,... 
    Work at office
    All shifts

    STAR ISLAND MANAGEMENT CORP

    Kissimmee, FL
    2 days ago
  •  ...primarily responsible for performing all manager function on shifts, managing staff, handling...  ...for cost control in regards to Inventory/Office Supplies and staff scheduling. Assists in...  ...will be frequent communication with the front desk staff, security, housekeeping,... 
    Work at office
    All shifts

    Star-Island-Management-Corp

    Kissimmee, FL
    4 days ago
  • NDM Hospitality Services in Kissimmee is seeking an experienced Property Accountant to manage full-cycle accounting for high-volume hotel properties. The role requires expertise in folio accounting and financial reporting, with responsibilities including month-end close... 

    NDM Hospitality Services

    Kissimmee, FL
    1 day ago
  •  ...Account Manager - Utility Flexibility Option: Hybrid option available Be part of a...  ...negotiation. Experience with presenting in front of a large group. Ability to read, write...  ...working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint),... 
    Contract work
    Work experience placement
    Work at office

    Border States Electric

    Kissimmee, FL
    1 day ago
  •  ...Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment 2. Advanced...  ...various manufacturers of computers 5. Ability to plan, organize, manage and track projects and staff 6. Ability to communicate effectively... 
    Work experience placement
    Work at office
    Local area

    Software Technology Inc

    Kissimmee, FL
    3 days ago
  • $15 - $15.5 per hour

     ...you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ...  ...experience. Oversees a team of Associates at front of store ensuring prompt, courteous...  ...Communicates accurately and effectively with management and Associates when setting and... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    The TJX Companies , Inc.

    Kissimmee, FL
    2 days ago
  • $91k - $121.9k

     ...Job Posting Title: Account Manager Req ID: 10151418 Job Description: Yellow Shoes is the award-winning, in-house agency that develops creative strategies and solutions to support Walt Disney Parks & Resorts. Yellow Shoes is dedicated to helping promote the... 
    Full time
    Work experience placement

    The Walt Disney Company

    Kissimmee, FL
    3 days ago
  • $100k

     ...and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training,WHAT THE COMPENSATION PACKAGE OFFERS:UNCAPPED EARNING POTENTIALAGGRESSIVE COMMISSIONSLARGE... 
    Local area

    Slice Merchant Services

    Kissimmee, FL
    3 days ago
  • $14 - $16.15 per hour

     ...Position Summary If you're looking for a career with unmatched earning potential you've come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This... 
    Hourly pay
    Weekly pay
    Full time
    Local area
    Flexible hours
    Weekday work

    Rent-A-Center

    Kissimmee, FL
    3 days ago
  • $50k - $60k

     ...Description Job Description: Title: Personal Lines Account Manager Fully remote for Florida based candidates | Experience:...  ...in handling large work volumes  ~ Proficiency in MS Office (Outlook, Word, Excel)  ~ High School diploma (or... 
    Remote work

    Insurance Office of America

    Kissimmee, FL
    1 day ago
  • $80k - $95k

     ...Senior Account Manager - Commercial Lines Hybrid Preferred: 1-2 days in Columbia, SC office; OR Fully Remote: for applicants in Eastern and Central Time Zones Book Focus: Generalist, Contractors | Requirement: active P&C license Please note: If this position is posted... 
    For contractors
    Remote work

    Insurance Office of America

    Kissimmee, FL
    5 hours ago
  • $50k - $60k

     ...join our fast-growing, high-performance team. This isn't a back-office role. You'll work directly with ambitious business owners,...  ...rewarding opportunities you'll find. What You'll Be Doing Managing a portfolio of around 20 client accounts as their primary point... 
    Full time
    Work at office

    Paul Gough Media

    Kissimmee, FL
    5 days ago
  • $60k - $75k

     ...building strong partnerships with apartment communities, property management companies, corporate direct clients, and other residential...  ...collaborating with internal teams. Proficiency with Microsoft Office and CRM systems; Salesforce experience preferred. Valid driver... 
    Full time
    Work at office
    Relocation

    AFR Furniture Rental

    Kissimmee, FL
    5 days ago
  • Trustco Bank is seeking a Branch Manager for the Pleasant Hill Branch in Kissimmee, FL. This full-time role requires leadership over daily operations, customer service excellence, and financial product sales. Candidates should have supervisory experience and a strong customer... 
    Full time
    Relocation package

    Trustco Bank

    Kissimmee, FL
    2 days ago
  • $28 per hour

    Carriage Services is seeking a dedicated Funeral Director to join their team. The role involves working closely with client families to arrange high-quality memorial services and ensuring compliance with relevant laws. The position offers competitive compensation starting...
    Hourly pay
    Full time

    Carriage Services

    Kissimmee, FL
    5 days ago
  • $15 per hour

     ...Exclusive vendor discounts Mileage reimbursement is provided when traveling between properties or other work-related tasks Our Property Managers have the opportunity to earn performance-based bonuses! Job Description Our Property Managers get to work independently at... 
    Hourly pay
    Full time
    Weekend work

    Public Storage

    Kissimmee, FL
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Hotel Front Office Manager. Be the first to apply!