Automotive Service Advisor

Automotive Service AdvisorGroup 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team! We're looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.If you're passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to apply today!In addition to competitive pay, we offer our associates the following benefits:Health, dental, vision, life, and disability insurance401(k) plan with company matchPaid time-offEmployee stock purchase planEmployee vehicle purchase programProfessional work environment with job training, provided equipment, and advancement opportunitiesMarket-leading pay based on experience plus bonusesStructured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognitionPinnacle Awards ProgramResponsibilitiesGreet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and propertyQualificationsMinimum 1 year of Service Advisor experience is requiredCDK, Xtime, and TSD Experience PreferredProduct KnowledgeAttention to DetailInterpersonal Communication SkillsBasic Computer SkillsStrong Desire to Provide an Exceptional Client ExperienceHigh School Diploma or EquivalentMust Have a Valid Driver's LicenseEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.