Warranty Administrator

Automotive Warranty Administrator

We are seeking an experienced, detail-oriented Automotive Warranty Administrator to manage the end-to-end warranty claims process for our dealership service department. In this role, you will be responsible for reviewing repair orders, ensuring compliance with manufacturer guidelines, submitting claims on a timely basis, and reconciling warranty accounts.

If you thrive in an organized environment, have a deep understanding of automotive repair operations, and excel at managing documentation, we want to hear from you.

Key Responsibilities

• Claim Processing: Review and prepare all warranty repair orders for accuracy, proper documentation, and correct labor operation/failure codes prior to submission.
• Manufacturer Compliance: Ensure all claims comply strictly with factory, distributor, and extended warranty policies and guidelines.
• Resubmissions & Corrections: Monitor claim statuses daily; review rejected or returned claims, make necessary corrections, and resubmit promptly for payment.
• Accounting Reconciliation: Reconcile warranty receivables schedules with factory payments, post credit memos, and work with the accounting team to resolve outstanding balances.
• Parts Management & Tagging: Coordinate with the parts department to tag, hold, and arrange shipment or disposal of warranty parts required by the manufacturer.
• Department Communication: Act as the liaison between service advisors, technicians, service management, and manufacturer representatives to resolve documentation or claim discrepancies.
• Recalls & Bulletins: Stay up to date on all manufacturer factory recalls, technical service bulletins (TSBs), and policy updates.

Qualifications & Skills

• Experience: 2+ years of experience as an Automotive Warranty Administrator or in a senior service writing/billing role within a franchised dealership is beneficial.
• Software Knowledge: Proficiency with Dealership Management Systems (DMS) (e.g., CDK, Reynolds & Reynolds, Automate, Dealertrack) and manufacturer warranty portals is preferred.
• Detail-Oriented: Exceptional attention to detail with strong organizational and analytical skills.
• Technical Understanding: Basic comprehension of automotive mechanical terminology, labor times, and repair procedures is beneficial.
• Communication: Clear written and verbal communication skills to interact effectively with technicians, advisors, and corporate reps.
• Education: High school diploma or equivalent required.

What We Offer

• Competitive hourly rate.
• Comprehensive health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Employee discounts on vehicle purchases, parts, and service