Associate Director, Delivery Center Organization Effectiveness

Job Description Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to join the team. Approved office locations can be found below. Role Overview The Associate Director, Delivery Center Organization Effectiveness plays a critical role in building, integrating and optimizing our Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Associate Director-level leader will lead the portfolio of projects/programs driving consistency, standardization across delivery centers with a global delivery workforce to 10,000+ resources. Key Responsibilities Global Delivery Center Organization Effectiveness Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale including stakeholder and internal communications, Delivery Center portal, DC Collateral – Playbooks, Presentations, case studies, and brand consistency across delivery centers. Support build of delivery center strategy, stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate progress against the program portfolio with the ROI. Develop Delivery Center Playbooks outlining how to engage across delivery centers and best practices of working with delivery centers. Build customer success stories and testimonials across delivery centers and help accelerate adoption and engagement across delivery center. Establish repeatable onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources across delivery centers. Other duties as assigned. Required Qualifications & Experience Bachelor’s degree in IT, Business or another related field; MBA preferred. 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments. Proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi-tower integration. Exceptional communication, presentation, and executive-level influencing skills. Should be a hands‑on leader with strong portfolio and program management and a strong bias towards execution. Fluent and professional English—verbal and written. Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership. Experience in high-growth environments with large‑scale ramp‑ups (5000 - 10,000+ resources). Personal Attributes Strong executive presence with the ability to lead strategic discussions at the Director and Managing Director level. Highly collaborative, diplomatic, and influential—able to align diverse teams toward common goals. Structured, process‑oriented, and able to build scalable operational frameworks. Comfortable working in fast‑paced environments with aggressive growth targets. High degree of cultural awareness and ability to operate across multiple geographies. The base salary range for this position is between $160,000 and $240,000. Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job -related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate. About Us At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About The Team The team you’re about to join is ready to help you thrive. Here’s how: Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site. Here, you are supported to prioritize your overall well‑being through work-life integration options that work best for you and those in your household. We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at Benefits: We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact View email address on click.appcast.io. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment. #J-18808-Ljbffr Grant Thornton (US)