Customer Service Representative - Bilingual (Spanish) at DELTA UTILITIES SERVICES, LLC New Orle[...]

Job Summary/Purpose Delta Utilities is seeking a professional customer service representative with top performance in productivity, satisfaction, and quality scores. The role will be responsible for delivering a best‑in‑class customer experience to Delta Utilities’ customers through voice, chat, and email interactions, with a goal of resolving their issue on the first interaction. The ideal candidate will be a professional with great communication skills, stellar process and schedule adherence, and an enthusiasm for supporting our customers and aligning with Delta Utilities' mission and values. This is a full‑time, on‑site position located in either Downtown New Orleans or Shreveport, Louisiana. Employees are expected to work on‑site five days per week. Successful candidates must remain in the role for a minimum of 12 months before seeking other opportunities internally. Job Duties/Responsibilities Respond to all Delta Utility customers requesting support questions relating to all company customer service inquiries via verbal and/or written communication with a focus on one‑call resolution. Issue orders to establish or discontinue gas services or to establish gas services. Resolve billing inquiries, perform account adjustments, negotiate payment arrangements and deposit amounts, process online customer service and electronic billing inquiries, and follow‑up on customer accounts. Negotiate and/or accept payments and payment arrangements with delinquent customers that achieve mutually agreed terms and conditions following outlined policies. Manage customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provide follow‑up by completing appropriate records and documentation. Maintain current knowledge of company systems, policies, procedures, reporting, and other information to identify customer needs and ensure customer satisfaction. Interact with other departments to resolve customer inquiries and achieve customer satisfaction. Consider each customer contact an opportunity to sell or promote additional value‑added products or services offered by the company (e.g., IVR, Web, etc.). Perform related job duties as assigned and required. Minimum Requirements Minimum education required: High school education or GED. Minimum experience required: One (1) year of customer service, billing, or collections experience. Minimum knowledge, skills, and abilities preferred: Experience working in a metric‑driven environment with responsibility of delivering world‑class results. Strong written and verbal communication skills to deliver quality interactions. High active listening to effectively resolve the customer’s issue on the first interaction. Emotional intelligence and empathy skills needed to deliver desired outcomes. Negotiation skills to bring accounts back into good standing in a timely manner. Any certificates, licenses, etc. required for the position: None. Notice – Safety Sensitive Position Compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre‑employment drug testing and background screening. Physical Requirements Able to operate a personal computer, either desktop or laptop. Able to sit for extended periods of time. Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment. Able to exert up to 10 lbs. of force occasionally, and/or a minimal amount of force frequently to lift, carry, push or otherwise move objects. Work is predominantly done while standing or sitting. Ability to comprehend, document, calculate, visualize and analyze are required. Able to work regular hours, with occasional overtime. About Delta Utilities Delta Utilities is a natural gas utility headquartered in New Orleans, LA that provides safe, reliable natural gas service across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July2025. Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers. Equal Opportunity Employer Delta Utilities and associated entities are equal‑opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law. #J-18808-Ljbffr Ellenco Estágios e Treinamentos