General Manager of 412 Squash

Position Summary and Overview The General Manager of 412 Squash serves as the pivotal force behind The Spence School’s public-facing squash program, blending strategic vision with operational prowess to foster excellence and drive success. This role involves a broad spectrum of duties, from managing squash programs and coordinating events to developing marketing strategies and leading teams. Strong leadership, an in-depth understanding of sports management, and a commitment to promoting athletic integrity are essential qualities of this position. This role reports to Spence’s Chief Financial and Operating Officer. Qualifications Experience in managing staff scheduling and training Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment Action-oriented personality with a 'get it done' attitude and strong focus on efficiency Excellent communication skills Ability to work under pressure and handle multiple tasks 5-10 years of sports management leadership experience Responsibilities Financial Management and Budgeting Collaborate with the CFO to manage data-driven budgets, monitor real-time fiscal performance, and execute strategic financial plans that optimize the facility’s operational efficiency and long-term profitability. Design and implement a multi-tiered pricing strategy for seasonal programs and yearly memberships. Develop a competitive, tiered compensation structure for squash professionals. Facilities Operations & Management Coordinate the daily operations and management of a nine-court squash facility. Data entry of client court rentals, clinics and lessons. Create client proposals (clinics and/or lessons for both juniors & adults). Develop department policies and procedures for all areas and staff members. Build and maintain relationships with prospective members and players. Provide customer service, problem solving, and tours for new prospective students and players. Hire, train and develop the Operations Team. Oversee preventative maintenance and capital improvements to the 9-court squash facility. Manage vendor contracts and procurement. Create and manage website content. Programming & Scheduling Build programming for each season in reservation software (PlayByPoint). Collaborate with Head Squash Coach to create program offerings for each season. Work closely with Spence’s Athletic Director to coordinate middle school and varsity squash schedules. Manage all court rentals to other institutions. Personnel Manage a team of Site Monitors, Operations Coordinators, Head Squash Coach, and independent squash coaches. Provide necessary operational support to every department as needed. Handle onboarding and offboarding of all staff members and coaches. Sales Strategic partnership with nonprofit sports organizations for youth events. Manage private corporate groups. External Partnerships Pitch, sell, implement, and execute private squash events for corporations. Coordinate private school (KS,MS,HS) squash court rentals; billing, invoicing, scheduling. Partner with local squash clubs for community outreach and seasonal junior/adult events. Coordinate participation and court use for the NYC Squash adult league for 412 Squash members. Requirements Strong communication skills. Customer service orientation with experience in customer service and education is a plus. Capacity to multitask. Collaborative team member eager to learn and grow professionally. Willingness to attend meetings and assist with special events as needed. Must possess current CPR / FIRST AID certifications or be willing to obtain them within a specified timeframe. Complete sexual harassment and mandated reporter trainings. Successfully pass a background check and provide proof of citizenship or legal status. Equity Statement Spence is committed to an equitable program and a diverse faculty and student body. We therefore actively seek candidates from diverse backgrounds. #J-18808-Ljbffr The Spence School