Patient Access Operations Manager

Description Manager, Patient Access Services-Mount Sinai Brooklyn-Full-Time-Days The RCM – Manager of Patient Access Services is responsible for the day-to-day management of Patient Access operations across assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). As needed, this role will also provide leadership support to other patient access areas across one or more hospital locations. This role ensures accurate patient registration, insurance verification, financial clearance, and compliance with all regulatory, payer, and organizational requirements. The Manager provides direct leadership to Patient Access supervisors, leads, and staff. They also support center led revenue cycle initiatives, and promote a consistent, patient-centered access experience. This position works collaboratively with Revenue Cycle, Finance, Case Management, Clinical leadership, IT, and Human Resources to support operational efficiency, regulatory compliance, and patient satisfaction. Responsibilities Operational Oversight Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements. Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed. Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity. Ensure staff receive appropriate onboarding, ongoing education, and regulatory training, including customer service standards (AIDET). Maintain working knowledge of patient access workflows, payer requirements, and front-end revenue cycle metrics. Support standardized, efficient, and compliant Patient Access practices. Build effective working relationships with internal stakeholders across departments. Ensure compliance with HIPAA privacy and security standards. Adhere to established organizational policies, procedures, and standards of behavior. Perform other duties as assigned. Supervise, coach, and develop Patient Access supervisors, leads, and frontline staff. Foster a culture of accountability, professionalism, and service excellence. Manage staff performance in accordance with 1199 collective bargaining agreements, including counseling, corrective action, and disciplinary documentation. Maintain effective working relationships with Human Resources and Labor Relations. Staff Supervision & Development Participate in investigatory meetings, grievance processes, and other labor-related matters as required. Collaboration & Communication Communicate operational performance, risks, and improvement initiatives to leadership as appropriate. Partner with IT and Revenue Cycle teams to ensure Patient Access workflows are optimized within EPIC. Participate in system upgrades, testing, and workflow improvements to support front-end revenue capture and operational performance. Minimum Knowledge, Skills, And Abilities Required Experience managing Patient Access or front-end revenue cycle operations within a hospital or large health system. Knowledge of registration, insurance verification, and financial clearance processes. Strong interpersonal, communication, and leadership skills. Ability to manage multiple priorities in a fast-paced healthcare environment. Ability to work effectively in a collaborative, matrixed organization. Qualifications Education Requirements Bachelor’s Degree strongly preferred; orHigh School Diploma/GED with equivalent, 3-4 years of directly relevant experience. Experience Requirements Minimum 3 years of leadership or supervisory experience in Patient Access or revenue cycle operations within a hospital or large health system. Experience working in a unionized healthcare environment preferred. Experience with EPIC preferred. Working Conditions Hospital or ambulatory environment. Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $86772 - $130159 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. #J-18808-Ljbffr Mount Sinai