Community Access Technician

Overview Boston Health Care for the Homeless Program (BHCHP) is dedicated to equitable and dignified access to quality health care for individuals and families experiencing homelessness in greater Boston. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve the community. From our earliest days, we have aimed to do transformational work—centered on dignity, compassion, mutual respect, and the right of every individual to access high levels of health care and for staff to reach their fullest potential. We are committed to building bridges and breaking down barriers, including addressing systemic racism that harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health and removing physical and systemic barriers for our patients. Job Summary Hours: Part-Time; 24 - 36 hours per week, 7:00am – 7:30pm / 7:00pm - 7:30am (majority overnight shifts, 7:00pm-7:30am) with some day shifts available. Union: Yes. Union Name: 1199SEIU. Patient Facing: Yes. Boston Health Care for the Homeless is seeking a part-time technician to work in our Community Access Technician role at our sedation monitoring programs at low-threshold shelters throughout the city. Based on program needs, technicians may be required to be available at other Community Access locations as needed, including but not limited to: Woods Mullen Shelter 112 Southampton Street Shelter SPOT (Supportive Place for Observation and Treatment), our sedation monitoring program While working at the sites you will provide in-the-moment, low-threshold medical access to patients who may otherwise not present to shelter clinics. In sedation monitoring, you will ensure that sedated patients are triaged and safely monitored in a supportive and compassionate environment with the goal of reducing the impact of drug use. Services include clinical assessments, clinical case management, medical monitoring, intervention in overdose or emergencies, and immediate linkages to addiction treatment and primary care. The goals are to address an existing problem for BHCHP patients, decrease overdose deaths, and connect patients with addiction treatment. The ideal candidate is compassionate, self-motivated, and committed to delivering high-quality clinical care in a low-threshold community environment. This position is funded until the end of December 2026 with the possibility for renewal; if funding is not renewed, the position will end December 31, 2026. Responsibilities Direct clinical care to meet patient needs, conforming to policies and procedures and Department of Public Health regulations Serve as the first responder in medical emergencies at all sites Provide supportive, non-judgmental clinical support for patients with substance use disorder Provide basic wound care and skin assessment Accurate assessment of sedation and documentation and clinical intervention as appropriate Coordinate with clinical supports for care coordination and high standards of patient care Provide risk reduction counseling and connection to treatment programs Maintain accurate treatment records, flow sheets, and other documentation Communication Maintain direct communication with shelter staff; timely communication with supervisor regarding shift changes Maintain a professional approach Ensure clinical records for each patient are current and accurate Team Based Collaboration Work as part of a team that includes the Director and Supervisor of the 112 Southampton Street Shelter clinic and Woods-Mullen Shelter clinic staff Qualifications Minimum of 1-2 years of emergency response or Emergency Medical Services experience Current Emergency Medical Responder certification (higher level certification/licensure acceptable as a condition of hire) Basic Life Support (BLS) certification Strong assessment skills, self-directed, motivated, and flexible with the ability to work independently and as part of a team Pharmacological understanding of sedative medications and knowledge of opioid overdose management and brief interventions Understanding of substance use disorder and behavioral health issues Interest and experience with underserved populations Interest in public health, primary and preventive nursing/medicine, and working with disadvantaged groups Bilingual candidates encouraged to apply Individuals with lived experience encouraged to apply Compensation and Benefits Compensation is $31.11 per hour Full-time employees are eligible for time off, health, dental and vision insurance, 403B retirement plan, pre-tax MBTA pass program with 40% discount, and bilingual proficiency incentives; benefits prorated for part-time employees As an equal opportunity employer, BHCHP is committed to employment opportunities for all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination is optional for employment. Candidates offered employment will be given details about how to demonstrate vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas. #J-18808-Ljbffr