Care Coordinator

Job Overview Care Coordinators are responsible for performing care management services to support members who require assistance in navigating their health care system. The coordinator supports various teams to provide excellent customer service to our NorthStar Members. Responsibilities Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention. Contemporaneously and accurately document calls in designated PHI system. Manage an assigned member caseload requiring short‑term care coordination and health navigation. Work within the interdisciplinary care team to support timely communication of member issues or needs and monitor screening of members to improve quality and cost outcomes. Perform outreach calls to members to confirm services are in place. Complete additional duties as assigned. Minimum Qualifications Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or equivalent medical training or experience. HS diploma/GED. Work experience requiring effective communication verbally and in writing with good grammar, spelling, and punctuation. Experience in a fast‑paced environment handling multiple priorities. Preferred Qualifications Associate’s degree. Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health, and benefit products. Excellent telephone, organizational, and customer service skills. Team player who is organized and detail‑oriented. Benefits Full range of benefits including medical, dental, vision coverage, incentive and recognition programs, life insurance, and 401(k) contributions. Equal Opportunity Employer WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and require a reasonable accommodation, contact the company for assistance. #J-18808-Ljbffr