Service and Delivery Support Assistant

Service And Delivery Support Assistant

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you'll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you? It's important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee's contribution
• Defined Contribution Plan with an automatic contribution from Sprague
• Paid Volunteer Time
• Choice of high deductible and PPO Health Plans to fit your individual needs

We want to hear from you!

Our Service and Delivery Support Assistant is responsible for billing and clerical functions in support of Service, Delivery Integrity and Implementation services. In this role, you will complete clerical tasks including high volume of filing of vendor and supply house invoices, service tickets, trip cards DAR renewal fees, approved certificates, efficiency tests, service contracts and a variety of other essential documents. You will handle scanning documents for service contract renewals and recommendation letters. Depending on the season (summer/winter), you must be able to work overtime during the week, as well as Saturdays to meet increased workload. If you enjoy responding to customer inquiries and supporting a team, then this is the role for you!

• Responsible for the following billing functions:
  • Prepare and Price completed Service tickets
  • Check for repeat calls and part warranties
  • Check vendor invoices against materials used
  • Entry of all Service and Implementation Billing data into Esys
  • Prepare invoices for review by Service Manager before mailing them to customers
• Enter payroll for Service Techs and clerical staff
• Review and approve parking violations for payment
• Upload invoices and receipts for credit card payments, close out statement and provide monthly accrual to accounting
• Assist in maintaining Recommendation P&L
• Upload all Heights Management invoices
• Check customer oil delivery status for service contract renewals
• Prepare Mail merge and process all service contract renewals
• Provide coverage of department phone lines
• Support Service and Delivery Integrity management as needed

This opportunity is based in Bronx, NY.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we've been for the last 150 years.

Qualified candidates for this role will have the following:

• 1-2 years related experience in a service, dispatch or transportation logistics environment.
• Strong numbers aptitude (solving math problems, finding patterns, and working with data).
• Ability to work well with others, organize workload, and complete tasks efficiently in a fast-paced environment
• Strong written and oral communication skills
• Excellent customer service and interpersonal skills
• Excellent computer skills, including working knowledge of Microsoft Office applications including Excel and Word

Physical Requirements:

• Prolonged periods of computer data entry and use of mouse, minimum of 3-4 hours per day
• Frequently reaching above head, stretching, and bending to complete filing in a cabinet that stands approximately 6 feet high. This requires the use of a foot stool.
• Prolonged periods of sitting/standing at a desk, file cabinets and copy machine for a minimum 3 to 4 hours per day
• Frequently lifting and carrying light objects (up to 10 pounds).
• Constantly using hands and fingers for repetitive motion tasks including sort and handling documents
• Moving within the office
• Ability to communicate clearly over the phone, video conferencing and in person.

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

The rate for this position is $24.00 to $27.00 per hour, based on experience.

Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply.