IT Field Support Specialist

Job Description

Job Description

Job Description

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables telephone systems

- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

- Support network upgrade projects or initiatives

- Support end-user connectivity needs

, Required Skills

Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security + Certification.

Equivalent education and experience: Associate’s degree in a technical field and two (2) years of experience or a Bachelors’ degree in a technical field.

- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.

- Well-versed in installing windows, software, applications, antivirus and patches

- Demonstrated ability to read and understand technical manuals and schematics

- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

- Able to manage time and priorities effectively

- Able to work efficiently with minimal supervision

- Proficient in working with end-users remotely

- Demonstrated expertise in Microsoft Windows 7 and 10

- Familiar with Active Directory security and policies

- Excellent analytical and problem-solving skills

- Must be able to drive company vehicle.

- Must be available to work an 8-hour shift between the hours of 6am-6pm, as determined by management.

MUST be CWIP Compliant - A+, Net+ or Sec+

Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas. REQUIRED: The individual to be able to drive an ATT vehicle.

, Additional Details

This position requires a TS/SCI with a Full Scope Polygraph.

Company Overview:
Vetegrity is an employee-focused small business, founded in 2008. We are passionate about supporting the missions of the Intelligence Community and the Department of Defense. As a Service-Disabled, Veteran-Owned Small Business, we pride ourselves on our commitment to excellence and integrity in everything we do.

We offer competitive compensation and benefits to include:

• - Medical/Dental/Vision
• - 20 Days of Paid Time Off (PTO) + Federal Holidays
• - 401k with Employer Match
• - Profit Sharing
• - Tuition Reimbursement
• - Flex Spending Account
• - Life Insurance, Long Short-Term Disability
• - Pet Adoption Reimbursement
• - Annual Physical Fitness/Wellness Allowance
• - Supplemental Insurance
• - Employee Referral Program
• - Performance Incentives
• - On-The-Spot Rewards

Other company-sponsored perks include after-hours events, logo apparel, holiday parties, and more!

Vetegrity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

, About Vetegrity

We’re always on the lookout for mission-driven individuals who want to work with purpose, grow with grit, and thrive as part of a team that values integrity above all else. Whether you’re a seasoned professional or just launching your career, Vetegrity offers opportunities to contribute to meaningful work and be part of a company that listens, supports, and invests in its people.
Browse our open roles below and find the one that fits your journey.