Senior Infrastructure Engineer

Senior Infrastructure EngineerThe Senior Infrastructure Engineer is responsible for the design, provisioning, configuration, operation, and maintenance of enterprise infrastructure across on-premises, cloud, and SaaS environments. This role ensures high availability, performance, and security of systems while supporting business-critical operations.ResponsibilitiesManage day-to-day operations of IT infrastructure, including on-prem servers, cloud platforms, and SaaS systems, ensuring optimal performance, availability, and reliabilityMonitor system health across hybrid environments using enterprise monitoring and observability tools; proactively identify and resolve issues before business impactRespond to alerts related to hardware, software, cloud services, and SaaS platforms that are experiencing failures, ensuring timely resolution within SLAsTroubleshoot and resolve complex technical issues reported by users, applications, and monitoring systems across on-prem, cloud, and SaaS environmentsInstall, configure, and maintain physical and virtual servers, as well as cloud-based infrastructure and services, in accordance with standards and operational requirementsAdminister and support SaaS platforms (e.g., Microsoft 365 and other business applications), including configuration, access management, and issue resolutionPerform ongoing security monitoring across infrastructure, cloud, and SaaS platforms, including identity systems and access controlsPerform and validate backup and disaster recovery operations across on-prem and cloud environments, ensuring data integrity and adherence to retention policiesRecommend and implement improvements to systems, network configurations, and hybrid architecture, including cloud adoption and SaaS optimizationAssist the Service Desk team on escalated tickets pertaining to servers, network, storage, cloud services, SaaS platforms, and remote sitesDocument processes and procedures for routine operations and newly developed workflows across hybrid environmentsManage IT infrastructure and cloud projects end-to-end, including planning, vendor coordination, scheduling, implementation, and testingParticipate in patch management, capacity planning, and lifecycle management of infrastructure and cloud resourcesPerform other job duties as required by Management