Front Desk Receptionist

Receptionist The medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care. Summary of tasks

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
• Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules all tests, MRI’s or referrals. Also schedules next appointments and reschedules any patient appointments.
• Collects patient payments and records these payments on a daily batch sheet for billing.
• Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Protects patient’s rights by maintaining confidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked by anticipating inventory.

• High school diploma or equivalent
• 2 years of relevant experience scheduling in a medical office environment
• Thorough understanding of medical office workflows
• 1 year of experience working with EHR
• Experience in Family Medicine and/or Orthopedics is a plus

• Communication
• Multi-tasker
• Attention to detail
• Ability to work in a fast pace environment
• Teamwork / Collaboration
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Clinic
• Medical office

• Primary Care
• Orthopedics
• Radiology

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)