Surgery Scheduler

Description

Come and join our team! We are a local growing private medical practice specializing in the diagnosis and treatment of patients with diseases of the retina and vitreous. We are looking for individuals who would like to establish a career in healthcare working for a company with nationally recognized physicians. We provide on the job training giving you the ability to grow and advance your skills along with gaining innovative knowledge. Established in 1977, we have locations all over Northern California including Sacramento, Grass Valley, Roseville, Stockton, Modesto, Merced, Fairfield, Elk Grove, Folsom, Yuba City and Chico. Our physicians are nationally known, and we continue to be on the leading edge of retina care by utilizing the latest equipment and both participating in and designing new clinical trials to advance the state of care for retinal diseases. Join 200+ other team members working for our nationally recognized retina specialty practice in a fast paced, high volume medical office.


We are looking for full-time individuals, Monday - Friday.

Responsibilities:

• Scheduling patients for surgical procedures and post-operative appointments within appropriate timeframe
• Coordinate all aspects of out-patient surgery including the insurance verification, authorization, patient portion and surgeon's schedule
• Contacting insurance to verify eligibilities, benefits and obtaining authorizations if services require authorization/referral for the surgeon, assist surgeon and/or facility
• Contact patients for collecting their Copay/Coins/Deductibles/Self-Pay portion prior to surgery
• Providing ASC with completed Benefits Investigation Forms prior to surgery
• Perform post-surgery task such as "check in", ensuring all needed information to bill the claim are present including operative report

Requirements

Competencies (not limited to):

• Minimum of 1 year of medical receptionist, medical scheduling, or clinic experience required.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
• Strong attention to detail and ability to proactively identify potential scheduling issues before they affect patient care or the surgical schedule.
• Ability to understand surgical diagnoses, procedure urgency, and appropriate scheduling timeframes.
• Ability to look ahead and manage the schedule proactively rather than reactively.
• Strong verbal and written communication skills.
• Excellent patient service and telephone communication skills.
• Ability to clearly communicate scheduling processes, requirements, and issues to patients, physicians, clinics, and surgical facilities.
• Ability to establish and maintain positive working relationships with physicians, clinic staff, surgical facilities, and team members.
• Ability to review clinical plans and documentation to identify information pertinent to surgery.
• Resourceful problem-solving skills and the ability to utilize available resources to obtain answers and resolve issues.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Strong organizational and time-management skills.

Requirements:

• Proficiency in electronic medical record systems, including NextGen.
• Ability to navigate payer and insurance websites.
• Working knowledge of Microsoft Outlook and Microsoft Office applications.
• Ability to learn and effectively utilize surgical scheduling and facility systems, including Surgimate, iQueue, and other required platforms.
• Ability to accurately scan, file, retrieve, and organize electronic medical documentation.

Physical Requirements:

• Sitting and viewing computer screen for extended periods, up to 85% of the time
• Making phone calls and keyboarding, up to 90% of the time
• Standing, up to 25% of the time
• Lifting, reaching, and bending, up to 45% of the time
• Close visual acuity required to perform duties such as viewing computer monitor, and determining accuracy and thoroughness of work