Valet Driver - Westin Hotel, Downtown Cleveland

Job Details Valet Drivers – Westin Hotel, Downtown Cleveland Starting pay $11 – $12 per hour PLUS cash tips daily Benefits offered to full/part time employees – medical, dental, vision Select shifts receive bonus pay No experience needed Weekdays, weekends, all shifts Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $11 – $12 per hour plus $9 – $11 per hour in tips. Work Schedule: The potential work schedules for this position are weekdays, weekends, holidays. All shifts available. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility requirements depend on your job classification, length of employment, and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. Job Summary The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Descriptive Statements – % of Time Maintains pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%) Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%) Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%) Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. (10%) Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. (35%) Qualifications Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: A valid driver’s license and clean driving record Must be at least 18 years of age and be able to pass a criminal background and drug screen Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three‑digit numbers and to multiply and divide with tens and hundreds; ability to perform these operations using units of American money Ability to understand 24‑hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking Scope Authority to Act: The job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. Working Conditions & Physical Demands Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. Frequently required to sit or stand for extended periods, run, walk, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus. Lifting Requirements: Exerting up to 100 pounds of force occasionally, up to 50 pounds frequently, up to 20 pounds constantly to move objects. Working Environment: The majority of work will be performed outdoors for extended periods including up to the entire shift. Weather conditions will include extreme heat and cold. Protection from weather conditions may be provided but not necessarily from temperature changes. Travel: Travel of up to 5% may be required. Equal Opportunity Employer Statement Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Towne