Product Operations Manager

Role Description

As a Product Operations Manager at Mytra, you'll join our Product team at a moment of scaling. Mytra is growing faster than our internal operating system can keep up with:

• Work lives in silos.
• Decisions are often made verbally with no paper trail.
• No single source of truth for what's happening across the company.
• No reliable process layer from sales through deployment.
• No consistent operational documentation for the field.

This is an individual-contributor role for a builder who creates the connective tissue that lets a fast-moving robotics company scale without losing the thread. You'll sit inside Product but serve horizontally across the company. You are not an internal-tools software engineer. You're an operator who uses AI-native tools to make our internal systems, processes, and information flow simple, fast, and reliable, turning "how we work" from tribal knowledge into infrastructure.

What you'll do:

• Build and own Mytra's internal operating system: the information architecture and AI-assisted workflows that unify what today lives scattered across Slack, Notion, and Linear.
• Own the operational process layer from sales through deployment: turn verbal handoffs into written, repeatable processes.
• Act as the cross-functional translator between commercial, product, engineering, and operations.
• Set lightweight documentation and communication norms (and the incentives to make them stick), then build or configure the tooling on top, codifying best practices as you scale the Product Operations function.

Qualifications

• Proven experience in Product Operations, Program/Product Management, BizOps, or a Chief-of-Staff-style role at a scaling company, ideally one building physical products or hardware + software.
• Experience shipping your own tools.
• Daily use of agentic AI tools and experience going 0-to-1 on your own workflows and automations.
• Ability to communicate with clarity and influence without authority.
• High-agency and entrepreneurial mindset: ship a v1 fast, iterate to quality.
• Ability to find the line between chaos and bureaucracy: enough process to leave a paper trail, never so much that it slows the company down.

Requirements

• Fluency with the tools our teams run on today (Slack, Notion, Linear) and a point of view on how they should fit together.
• Experience standing up feedback, launch/beta, or documentation systems from scratch.
• Comfort with data (SQL, spreadsheets) for wiring systems together and turning inputs into insight.
• Experience in hardware product development processes and familiarity with the flow of information from CAD to PLM, ERP, and MES systems.

Benefits

• Competitive compensation and equity grants at a high-growth company backed by top-tier VCs.
• Fully subsidized health coverage, including medical (baseline plans), dental, and vision for employees and dependents.
• 401(k) plans and employer-subsidized life insurance.
• Fully subsidized lunch and snacks at HQ, where we eat and share stories together at the "long" table.
• Generous PTO and company-paid holidays, including one week over the winter break so everyone can recharge together.
• Voluntary pet insurance, Voluntary Life Insurance, Accident, Critical Illness, and Hospital Indemnity.
• Fully subsidized tax advisory services and education to help you understand your equity.
• Commuter benefits, including an up-to $150 monthly commuter benefit.
• Lively, modern combined office and lab space where we rapidly iterate through design, build, and test phases.
• Fully equipped onsite gym and showers at headquarters.