IT Support Specialist

IT Support Specialist (Remote United States Only) Join Nexis Builds & Power the Future of Engineering with Your IT Expertise! At Nexis Builds, we are shaping the future of civil engineering, construction, and infrastructure with cutting‑edge technology. But even the most innovative teams need rock‑solid IT support to keep things running smoothly. That's where you come in! We are looking for a proactive, tech‑savvy, and people‑friendly IT Support Specialist to remotely help our team troubleshoot, optimize, and secure our IT infrastructure. If you love problem‑solving, guiding users through tech challenges, and making IT feel seamless, you'll thrive in this role. What You'll Be Doing Technical Assistance & Troubleshooting Be the go‑to IT hero for employees facing tech issues via phone, email, or chat. Diagnose and resolve hardware, software, and network problems like slow systems, app crashes, or connectivity hiccups. Walk users through remote troubleshooting using tools like AnyDesk, TeamViewer, or Windows Remote Desktop. Keep detailed logs of IT issues and resolutions to improve response times and prevent recurring problems. System Maintenance & Software Management Install, configure, and update software, operating systems, and security patches remotely. Manage and support cloud‑based applications (Microsoft 365, Google Workspace, project management tools, etc.). Help new hires hit the ground running by setting up their devices, software, and user access. Monitor system performance and proactively address bottlenecks before they become issues. Cybersecurity & Data Protection Implement and maintain security best practices like multi‑factor authentication (MFA) and endpoint protection. Keep an eye out for suspicious activity or potential cyber threats, responding swiftly if needed. Educate employees on IT security awareness, phishing risks, and how to keep company data safe. Troubleshoot VPN issues and ensure secure, reliable remote access to company servers. Assist with cloud services like AWS, Azure, or Google Cloud to support business operations. Support employees in managing secure logins, file sharing, and remote collaboration. IT Asset & Documentation Management Keep track of IT assets, software licenses, and warranties to ensure smooth operations. Document IT processes and create easy‑to‑follow guides for employees. Recommend new hardware and software purchases based on company needs. Help employees navigate and troubleshoot Slack, Zoom, Microsoft Teams, and other workplace tools. Ensure video calls and virtual meetings run smoothly by addressing audio/video issues. Manage email accounts, shared drives, and internal communication platforms. Proactive IT Improvements Identify opportunities to improve IT workflows and make remote work easier for the team. Research and recommend new tools or technologies to enhance efficiency. Stay updated on IT trends, security updates, and compliance requirements to keep Nexis Builds ahead of the curve. What You Need to Succeed Required Skills & Experience 2+ years of IT support experience in a help desk, system administration, or similar role. Strong troubleshooting skills with Windows & Mac OS, networking, and cloud‑based applications. Experience with remote support tools (AnyDesk, TeamViewer, Windows Remote Desktop, etc.). Knowledge of VPNs, cloud computing (AWS, Azure, Google Cloud), and basic networking concepts. Familiarity with Microsoft 365, Google Workspace, and project collaboration tools. Strong problem‑solving mindset; you dont just fix issues, you prevent them! Excellent communication skills; you can explain technical concepts in a way non‑tech folks understand. Bonus Points (Not Required, but Awesome to Have!) Experience in cybersecurity best practices and security tools. Certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Knowledge of automation tools to streamline IT support tasks. Whats In It for You? Competitive salary: $62,000 -$97,000 per year (based on experience). Career growth: Access to IT training, certification support, and mentorship. Fully remote work: Support a top‑tier engineering firm from the comfort of your home! Flexible work arrangements: Work‑life balance matters, and we support it. Engaging team culture: Youll be part of a company that values innovation, teamwork, and employee well‑being. Join Us & Make an Impact! At Nexis Builds, we believe that IT isnt just about fixing computers its about empowering people to do their best work. If youre a passionate IT Support Specialist who enjoys solving problems and making technology work for people, wed love to have you on board. Apply now and lets build something amazing together! #J-18808-Ljbffr Nexis Builds