Account Manager

About MedElite Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country. Job Summary The Account Manager at MedElite plays a crucial role and is responsible for building and maintaining strong relationships with healthcare providers and partner facilities. This role involves strategic collaboration to ensure effective communication, address concerns, and promote partnerships that align with MedElite's mission and values. Responsibilities Cultivate and maintain strong relationships with key stakeholders at our partner healthcare facilities. Maintain positive relationships with clinical providers, physicians, and medical groups Serve as the primary point of contact between MedElite and providers/external facilities, addressing concerns, and ensuring smooth communication. Collaborate with internal teams to ensure seamless integration and alignment of services with external partners/providers, escalating issues as necessary with the appropriate stakeholders. Proactively identify and address any issues or challenges that may arise in the relationship with external facilities. Work collaboratively to find mutually beneficial solutions to enhance the overall partnership. Analyze data related to facility relations, identify trends, and provide insights to management for strategic decision-making. Generate regular reports on key performance indicators and other relevant metrics. Monitor and manage provider contracts, addressing any issues and ensuring compliance. Address and resolve any concerns or issues raised by clinical providers promptly and professionally. Requirements Proven experience in healthcare facility relations, business development, or a related role Bachelor's degree in Healthcare Administration, Business, or a related field; Master's degree a plus Excellent interpersonal and communication skills Ability to analyze data and use it to inform decision-making Experience with project management-related responsibilities in a fast paced environment Previous customer service experience, or demonstrated customer service ability Negotiation and problem-solving abilities Knowledge of healthcare industry regulations and compliance Self-motivated, proactive, and able to work independently Health Vision Company-Sponsored Life Insurance 401K Short and Long-term Disability Paid Time Off Why Work With Us? Make a meaningful impact in the nursing home community Enjoy work-life balance Equal Opportunity Employer MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. Ready to Make a Difference? Apply today and help us deliver compassionate, personalized care where it matters most. 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Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... 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