Quality Assurance Associate

Quality Assurance AssociateIntegrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.Job DescriptionQuality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with policies and procedures.Review incoming complaints for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.Accept or reject incoming complaints, based on above criteria.Communicate with complaint submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.Monitor draft complaints for timely submission.Submit returned material authorization (RMA) requests to vendor for credit for defective product reported through complaints.Follow-up with vendor regarding requested RMAs.Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.Participate in visual management meeting for complaint handling team.Complete assigned training in a timely manner.Cross-train with Manager and peers for any other assignments as applicable.Qualifications1-2 years of experience.Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, good documentation skillsPreferred background: Regulated industry complaint handling experience preferred.Required Education: Bachelor's degree, with degree in science or engineering preferred, but not required Technical/Software tools used: Outlook, Master Control, Excel files, Global CAPATop 5 characteristics to be successful in this role: Detail-oriented, accurate, focused, good documentation skills, business professionalHow is performance measured Timeliness of disposition of incoming complaints; quality of accepted complaints.Additional InformationFeel free to forward my email to your friends/colleagues who might be available. We do offer referral Bonus.Thank you.Kind Regards,Harris KaushikClinical RecruiterIntegrated Resources, Inc.IT Life Sciences Allied Healthcare CRODIRECT # - (650)-399-0891Gold Seal JCAHO Certified ™ for Health Care Staffing"INC 5 0 0 0's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)