Program Manager

Front Line Manager Duties As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Knowledge of management techniques, methods, theories, principles, and employee relations concepts to ensure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives. Skill to effectively communicate, both orally and in writing, with all levels of management and subordinate employees to provide guidance and direction. Knowledge of laws, regulations, and agency policies and procedures pertaining to Disability services in order to comply with agency's policies. Comprehensive knowledge of other work systems and processes that affect assigned functions and decisions to plan effectively and set realistic goals for the supervised organization. Knowledge of the mission, objectives, strategies, and program goals of the Internal Revenue Service (IRS) and of the organizations serviced in order to effectively provide and assess program deliverables relative to the broader objectives of the organization. STANDARD POSITION DESCRIPTIONS (SPD): PD26472 Visit the IRS SPD Library to access the position descriptions.