Front Desk Receptionist (Bilingual Chinese)

Front Desk Receptionist (Bilingual Chinese)

We're looking for a friendly, detail-oriented professional to be the welcoming face of our Astrana Breast Center in Monterey Park, CA. As a Front Desk Receptionist, you'll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we'd love to meet you!

Our Values

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet patients and check them in promptly; verify ID, demographics, and insurance, and update information accurately in the RIS system.
• Collect and process payments for services with accuracy.
• Complete all required registration forms.
• Scan required documents into the RIS system.
• Coordinate with technologists regarding patient readiness and wait times.
• Answer incoming calls promptly; provide information, respond to patient inquiries, and direct calls to appropriate personnel.
• Schedule appointments and provide exam preparation instructions.
• Confirm appointments with patients and referring offices.
• Verify insurance eligibility for scheduled and walk-in patients; ensure all insurance documentation is complete and accurate.
• Fax reports and forward images upon request.
• Provide Chinese translation support for patients and staff.
• Maintain a clean, organized front desk and waiting area.
• Handle and protect PHI in strict compliance with HIPAA regulations.
• Participate in cross-training and attend monthly staff meetings.
• Perform additional duties as assigned by the supervisor/manager.

Qualifications

• Medical front desk or healthcare administrative experience preferred
• Fluency in Chinese required; Mandarin or Cantonese
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with scheduling software and basic computer applications.
• Ability to multitask effectively in a fast-paced environment.
• Compassionate, patient-focused approach.

Environmental Job Requirements and Working Conditions

• This is a full-time role located at 455 N. Garfield Ave, 2nd Fl, Monterey Park, CA 91754.
• Schedule: Monday - Friday, 9:00am to 5:30pm
• The national target pay range for this role is $20 - $22 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us to request an accommodation.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

About Astrana Health, Inc.

Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.