Service Desk & Facilities Lead

SERVICE DESK & FACILITIES LEAD

Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements. SCHEDULE: Full-Time, Monday-Friday, 9:00am-6:00pm COMPENSATION: Starting Pay $56,000 – $70,000 per year. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact, grow your career, work in a dynamic environment? PCI is seeking a Service Desk & Facilities Lead who is detail-oriented, customer-focused, and has IT service desk experience, strong problem-solving skills, and a proactive approach.

WHAT YOU’LL DO

Service Desk Support * Provides on-site technical support for 50+ local users, including laptop configurations, troubleshooting, and maintenance. * Delivers remote technical co-support for 200+ users in the St. Cloud, MN office and working from home environments, ensuring seamless functionality of hardware and software. * Deploys and manages software installations, updates, and patches using tools such as PDQ and SmartDeploy across all company locations. Facilities Management * Serves as the primary point of contact for all Las Vegas, NV Office facilities-related matters, ensuring a safe and comfortable work environment. * Manages vendor relationships and contracts for building services, including cleaning, repairs, and security. * Coordinates office maintenance, security, and emergency preparedness efforts, proactively addressing potential risks. Collaboration and Communication * Provides mentorship and guidance to employees on IT best practices and security awareness. * Identifies process improvements to enhance IT support and facilities management efficiency. * Provides clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications: * Associates degree or equivalent experience and certification in a related field.

• Advanced troubleshooting skills for laptops, software, and IT systems.
• Strong knowledge of IT service desk management tools and endpoint security

practices. * Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness. * Valid Driver’s License, reliable vehicle, and active insurance for occasional work-related travel. Nice to have but not Required! * Minimum of 2 years’ experience in a supervisory or leadership role within an organization of 100+ employees. * Minimum of 4 years’ experience using systems such as Active directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom. * Relevant certifications such as ITIL, Microsoft 365, Active Directory, or something similar.

LOCATION & WORK SETTING

• Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
• Schedule: Full-Time, Monday–Friday 9:00am-6:00pm PST
• Work Setting: In-Office
• On-call rotation (1 week every 4 weeks)

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $56,000 – $70,000 per year.
• The estimated range is the budgeted amount for this position. Final offers

are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple of minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at View email address on click.appcast.io.