Marketplace Operations Manager

MARKETPLACE OPERATIONS MANAGER

Job Description

ABOUT LITTLE SAINT

Located in the heart of historic downtown Healdsburg, Little Saint is a vibrant meeting place where guests are invited to connect over food, music, art and conversation. Our mission is to create an environment that is good for the soul, the earth and the community. Inside our 10,000-square-foot space, Little Saint offers up a full-service farm-forward restaurant, cafe and wine shop with a focus on plant-based cuisine. The building is home to exciting live music and thought-provoking conversations, as well as a series of film screenings and performances to benefit local artists and our farming community.

WHAT’S ON YOUR PLATE

The Marketplace Operations Manager leads the performance, merchandising, and day-to-day operations of Little Saint’s retail marketplace, including prepared foods and retail offerings. This role oversees a multi-channel program encompassing grab-and-go, holiday offerings, catering platters, coffee and dessert service, and a curated assortment of wine, pantry items, home goods, and branded merchandise.

This position integrates culinary oversight, retail strategy, systems development, and team leadership to deliver a cohesive, high-performing marketplace aligned with Little Saint’s plant-based, seasonal, and hospitality-driven philosophy.

WHAT YOU’LL DO

Financial Performance & Strategic Growth

• Drive revenue across all marketplace channels, including grab-and-go, coffee and dessert, catering platters, and retail merchandise.
• Achieve revenue targets and strong sell through rates for grab-and-go and retail offerings.
• Grow holiday and catering program revenue year-over-year.
• Expand high-margin product mix across beverage, packaged goods, and retail.

Program Development & Performance

• Lead development and execution of grab-and-go and party platter programs in partnership with Culinary Operations.
• Oversee coffee and dessert program performance through direct management of the Coffee Bar team.
• Collaborate with Wine and Retail teams to drive bottle shop and home goods performance.

Operational Excellence

• Maintain labor and food cost targets through effective scheduling, pricing, and portioning.
• Reduce waste, shrink, and spoilage through forecasting and inventory management.
• Optimize production workflows and merchandising to support efficiency and sales.
• Ensure accurate and integrated systems across pricing, labeling, and POS for all marketplace products.
• Maintain clear, consistent signage aligned with brand standards and guest experience.

Team Leadership & Cross-Functional Collaboration

• Lead and develop marketplace team members, including Coffee Bar and Retail supervisors.
• Partner cross-functionally with Culinary Operations and Wine Program teams to ensure cohesive execution.
• Foster accountability for performance metrics across all marketplace channels.

WHO YOU ARE

• 3–5+ years of leadership experience in specialty food retail, prepared foods, hospitality, café, grocery, or marketplace operations.
• Strong understanding of inventory, ordering, par levels, product rotation, waste reduction, and food safety standards.
• Demonstrated ability to drive sales, manage labor, support margins, and maintain compelling, brand-aligned merchandising.
• Excellent leadership, organization, communication, and cross-departmental collaboration skills. Ability to lead, coach, and motivate diverse teams while fostering equity, accountability, and excellence in accordance with Little Saint’s values.
• POS and reporting system experience preferred; Toast experience a plus.
• Strong problem-solving, and organizational skills.
• Strong operation and financial acumen with experience managing budgets, ordering, and inventory in a dynamic environment
• Clear communicator with a professional and warm guest-facing presence
• Organized, self-motivated, and able to manage multiple priorities
• Flexible availability, including the option to holidays, weekends and events as needed
• Computer proficiency for POS, inventory, and sales tracking
• Commitment to sincere hospitality, enthusiasm, and teamwork
• California Food Safety Certified and well-versed in state food safety and public health regulations.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods of time
• Ability to regularly and continuously lift up to 50 pounds
• Manual dexterity and the ability to perform repetitive motions
• Frequent walking, standing, bending, and reaching

COMPENSATION

• Competitive Wage
• Medical, Dental, Vision Plans (Full-Time Only)
• Paid Time Off
• 401(k)
• Employee Dining Discounts
• Potential Bonuses
• Uniform

LITTLE SAINT'S CORE VALUES AND HOW WE EMBODY THEM:

• One Little Saint - Our Success is a Team Success. Encourage cooperation and trust among team members, working towards common goals. We are One Little Saint.
• Respect & Kindness - Drive Positive Change with Respect, Kindness and a Positive Attitude: Take initiative to resolve issues with a solution-based mindset while fostering respectful communication and kindness within the Little Saint Team and our Community.
• Value Everyone and Diverse Viewpoints - Lead with Confidence while Embracing Diverse Viewpoints: Anticipate challenges, develop plans and collaborate with your Team through trust and transparency. Value everyone and show empathy to all.
• Trust & Transparency - Lead by Example at All Levels: Exemplify the values of the Little Saint Team, earning trust and respect from your colleagues, our guests and the community.
• Professional - Stay Motivated with Enthusiasm: Little Saint encourages and supports education and personal and professional development. Take ownership of your development by approaching everyday and all tasks with dedication and excitement.
• Genuine & Authentic - Be Present and Effectively Communicate: Speak up, listen to others and provide supportive feedback with professionalism and authenticity. Be genuine to yourself and your team.
• Supportive - Embrace Change and Show Up for Your Team: Respond positively to change, remaining supportive of your Team's efforts and needs.

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Little Saint reserves the right to alter the duties of this role.

Little Saint is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.

Little Saint is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and opportunities for growth and career development.