Esthetician/Operations Manager

Job Description

Job Description

Client Services | La Jolla, CA | Full Time | Compensation: Base salary $70,000 plus gratuity, 5% service commission, 10% retail commission, $20 member/package sale, $5 Google Review Bonus, and on-going performance bonuses.

Effective Pay Range $90,000 -$130,000 per year

About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 60+ locations open and is continuing to expand nationwide.

We’re looking for an Esthetician/Operations Manager who inspires greatness in their team by being a coach, motivator, and role model. This is a hands-on leadership role where you’ll balance people leadership, operations, guest experience while performing services on set days.

Your goal: Build a strong esthetics team, create a positive culture, and ensure every guest experience reflects FACE FOUNDRIÉ’s standards of efficiency, approachability, and excellence.

Included are some of the roles/responsibilities but not limited to

• Competitive salary compensation

• Structured schedule with set service days

• Potential for service commission and gratuities on service days

• Potential for quarterly performance bonuses tied to team results

• Paid time off, paid sick time, and 401k

• Product discounts and service perks

• Ongoing leadership training and professional development

• Supportive, inclusive culture that values growth, accountability, and teamwork

• Designated manager parking

Lead & Inspire

• Inspire, coach, and develop your esthetics team to deliver consistent, high-quality service

• Build a positive, feel-good, and inclusive environment

• Lead by example with professionalism, communication, and client care

• Celebrate wins, build confidence, and cultivate a culture of kindness and accountability

Operations Management

• Create and manage esthetician schedules, coverage, and performance using Boulevard. Provide coverage when needed.

• Partner with ownership on hiring, onboarding, and inventory management

• Ensure safety, sanitation, and service excellence at all times

• Responsible for monitoring that all daily, weekly and monthly tasks are completed by team

• Monitor timekeeping and ensure break compliance

• Support Front Bar operations as needed

• Monitor all client/staff communication across all systems

• Ensure team members are following all the Employee Handbook Policies

Train & Grow

• Lead onboarding and ongoing education for estheticians on FACE FOUNDRIÉ protocols, products, and retail performance

• Facilitate in-store product and service training sessions with vendors and reps.

• Conduct regular check-ins, performance reviews, and skill evaluations

• Identify individual development needs and create coaching plans to support growth

• Maintain team accountability regarding performance and discipline policies

Client & Service Support

• Perform esthetic services on scheduled service days to support coverage and maintain hands-on expertise

• Ensure service consistency and elevated guest experience across the team

• Manage guest concerns and escalations with professionalism and empathy

Business Performance

• Strong ability to coach the team toward service, retail, and membership goals

• Track KPIs including service revenue, retail performance, rebooking, retention, and productivity

• Support performance improvement through coaching and accountability. Weekly Staff Score Meetings

• Collaborate with ownership on marketing initiatives, events, and community engagement

• Social Media oversight

• California Esthetics License (required)

• Education: High school or equivalent (required)

• Availability to work evenings and weekends (required)

• 1–3 years of leadership or management experience strongly preferred

• Comfortable with digital systems (Boulevard, Gsuite, training platforms, Google Drive)

• Hospitality or high-touch customer service experience preferred

• Strong communication skills and the ability to motivate and coach a team

• A passion for skincare, service excellence, and people development

• Ability to stand for extended periods and perform physical tasks throughout the day

• Ability to lift up to 25 lbs. regularly (stocking, inventory, light equipment setup)

• Ability to thrive in a fast-paced, modern, high-volume environment

At FACE FOUNDRIÉ, you’ll join a supportive, growth-minded environment where teamwork and professionalism come first. You’ll have the opportunity to shape a strong esthetics team, create a positive culture, and make a meaningful impact on both clients and staff. Leadership here is about helping others do their best work.