Front Desk Reception

Front Desk Patient Services Coordinator – Full-Time

Pay: $18.00–$20.00 per hour Job Type: Full-time Location: Naples, FL 34105 Work Location: In person

Inspire Exercise Medicine is a medical fitness facility that integrates exercise and nutrition with physician-led care to improve the health and cancer-specific outcomes of our patients. Our program provides individualized, supervised exercise in a safe, positive, and welcoming environment for patients before, during, and after cancer treatment.

We are committed to providing an exceptional patient experience in a compassionate, supportive, and team-oriented environment.

Position Summary

We are seeking a friendly, organized, dependable, and proactive Front Desk Patient Services Coordinator to serve as one of the primary points of contact for our patients. This is a highly patient-facing position and an important part of the daily operation of Inspire Exercise Medicine. The ideal candidate enjoys interacting with people, communicates professionally, stays organized in a busy environment, and takes pride in creating a welcoming experience for every patient who enters the facility.

The position is responsible for front desk operations including patient scheduling, registration, communication, payment collection, documentation, and general administrative support.

Key Responsibilities

• Greet patients and visitors warmly and help create a welcoming, supportive environment.
• Answer incoming phone calls and emails and appropriately direct questions or requests.
• Register new patients and accurately enter demographic, referral, and other required information.
• Schedule patient appointments, exercise sessions, reassessments, and re-evaluations.
• Maintain patient schedules and assist patients with scheduling changes as needed.
• Accurately enter and maintain information within Mindbody and other internal systems.
• Assist with referral coordination and ensure referral information is accurately documented.
• Process required paperwork and verify that necessary information is complete.
• Maintain accurate daily records and assist with spreadsheet and data tracking.
• Collect patient payments and assist with outstanding account balances when necessary.
• Communicate scheduling issues, patient concerns, and other important information to the appropriate team members.
• Maintain an organized and professional front desk and patient reception area.
• Work collaboratively with trainers, clinical staff, and administrative team members to support smooth daily operations.

Qualifications

• High school diploma or equivalent required.
• At least one year of receptionist, administrative, customer service, or similar professional experience preferred.
• Healthcare, medical office, fitness, or patient-facing experience is preferred but not required.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple responsibilities in a busy environment.
• Strong attention to detail and accuracy with data entry and administrative tasks.
• Comfortable learning and using scheduling and administrative software.
• Mindbody experience is a plus but not required.
• Professional, dependable, and comfortable communicating with patients, families, physicians' offices, and team members.
• Positive, patient-centered attitude and ability to work effectively as part of a team.

Schedule

• Monday–Friday

Compensation & Benefits

Pay: $18.00–$20.00 per hour Benefits include:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Flexible spending account
• Health savings account

Candidates must be able to reliably commute to our Naples, Florida facility.

What We're Looking For

The right person for this position is someone who genuinely enjoys working with people. Our patients are at the center of everything we do, so we are looking for someone who is warm and welcoming while also being dependable, organized, professional, and attentive to detail.

If you enjoy helping others and want to be part of a collaborative team making a meaningful difference in patients' lives, we would love to hear from you.