Medical Front Desk Specialist

Job Description

Job Description

Robert Half is partnering with a healthcare organization with a medical office in NW Portland, OR. We are looking for an experienced and compassionate Medical Front Desk Specialist to support a busy practice in Portland, Oregon. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while keeping front office operations organized and efficient. The person in this role will serve as a key point of contact for patients, helping coordinate visits, answer questions, and support a high standard of care in a fast-moving clinical setting.

Responsibilities:

• Welcome patients and visitors warmly, creating a detail-oriented and supportive first impression from arrival through departure.

• Manage front desk workflows by registering patients, completing check-in and check-out tasks, and maintaining accurate appointment activity throughout the day.

• Coordinate a broad range of patient visits and procedural appointments, including scheduling related services needed for clinical and surgical care.

• Review upcoming visits to confirm patient preparedness and help ensure required steps are completed before initial appointments.

• Receive patient payments, issue documentation as needed, and organize daily transaction records for financial processing.

• Communicate clearly with providers, clinical staff, and patients to keep schedules aligned and office operations running smoothly.

• Respond to patient needs with empathy and urgency, helping resolve questions and supporting a positive care experience.

• Contribute to an efficient onsite environment that may include early morning shifts, rotating weekends, and holiday coverage.

• Support patient advocacy efforts by helping individuals navigate appointments, next steps, and office procedures with confidence.

• Associate’s or Bachelor’s degree required.
• Demonstrated experience in a medical front office, reception, or patient-facing healthcare setting.
• Strong ability to schedule appointments accurately and manage multiple calendar demands in a busy clinic.
• Excellent customer service and interpersonal skills with a detail-oriented, patient-centered approach.
• Working knowledge of patient check-in procedures and general front desk administrative responsibilities.
• Familiarity with basic medical terminology used in a clinical environment.
• Dependable, organized, and comfortable handling a fast-paced onsite role with changing priorities.